Location: Christchurch, Canterbury region
Employment Type: Full-time, Permanent

Pay Rate – NZD 30-35 per hour

About Us:
We are a growing organisation committed to delivering excellent service to our clients. We are currently seeking an experienced and motivated Service Manager to oversee both customer service operations and office administration. This role requires a hands-on leader who can manage people, processes, and day-to-day operations effectively.

Key Responsibilities:

  • Develop and review policies, programs, and procedures concerning customer relations and services provided.
  • Plan and implement after-sales services to handle customer complaints, refund requests, and feedback.
  • Liaise internally with service agents and customers to identify and respond to expectations.
  • Manage, supervise, and train staff responsible for delivering customer service, ensuring quality and efficiency
  • Contribute to the planning, development, and review of office services, standards, and administrative processes.
  • Allocate and monitor use of human resources, office space, and equipment to ensure smooth operations.
  • Assign tasks and monitor work performance.
  • Ensure compliance with relevant government legislation, work health and safety regulations, and internal policies.
  • Maintain and manage office records, documentation, and accounts.
  • Ensure office equipment and supplies are regularly maintained and replenished.
  • Coordinate HR-related activities such as recruitment, onboarding, promotions, training, and performance reviews.
  • Oversee payroll functions and ensure staff supervision aligns with organisational goals.
  • Provide leadership, direction, and motivation to staff members.

Qualifications & Experience

  • Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study
  • At least 2 years’ relevant work experience may substitute for a formal qualification
  • Leadership experience preferred
  • Interpersonal, communication, and problem‑solving skills
  • Competent with Microsoft Office and customer service systems
  • Organisational, scheduling, time‑management and coaching capabilities

 

What We Offer:

  • Supportive team environment.
  • Opportunities for career growth and professional development.

How to Apply:
Please apply with your CV and a cover letter outlining your suitability for the role and your current visa status.

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