As a Store Manager, you will oversee the 24/7 operations of a fuel station with a convenience store and ready-to-eat food offerings. You’ll ensure smooth operations, excellent customer service, stock control, and compliance with health, safety, and food regulations. Leading a team, you’ll drive profitability and uphold high standards. Success in this role requires strong multitasking, communication, and leadership skills, along with the ability to perform effectively in a fast-paced, high-pressure environment.

Job Requirements:

Candidates must meet at least one of the following:

  • A minimum of 2 years' experience in the retail or fuel station industry; OR
  • A relevant Level 5 qualification in Business or Retail Management

Key Responsibilities:

1. Fuel Station and Retail Store Operations

  • Oversee daily operations of the fuel pumps, convenience store, and food service area.
  • Ensure fuel dispensing is safe, compliant, and efficient.
  • Monitor fuel stock levels and coordinate fuel deliveries.
  • Ensure safe handling and storage of fuel in line with the store regulations.

2. Purchasing & Inventory Management

  • Manage ordering and replenishment of retail goods, fuel, and food supplies.
  • Monitor and control inventory levels across all departments (fuel, retail, food).
  • Implement stock control systems to minimise wastage and shrinkage.

3. Food & Health Compliance

  • Supervise preparation, storage, and sale of food and hot beverages.
  • Ensure compliance with food safety and hygiene standards.
  • Train staff on safe food handling procedures and allergen awareness.

4. Marketing & Promotion

  • Review store layout, merchandising, and pricing strategies to drive sales.
  • Authorise and manage in-store promotions and loyalty programs.

5. Customer Service

  • Lead by example in delivering professional, friendly, and efficient service.
  • Resolve customer complaints in a prompt and professional manner.
  • Monitor customer feedback and implement service improvements.

6. Staff Management

  • Recruit, train, and supervise staff across all operational areas.
  • Develop staff through coaching, regular performance reviews, and training.
  • Schedule shifts for 24/7 coverage, ensuring adequate staffing at all times.

7. Financial Management

  • Prepare daily sales reports, reconcile tills, and monitor POS transactions.
  • Manage budgeting, expense control, and profit analysis.
  • Take corrective actions where financial performance deviates from targets.

8. Health, Safety & Legal Compliance

  • Ensure compliance with all health and safety standards for fuel, food, and general store operations.
  • Maintain knowledge of store regulations
  • Maintain systems for incident reporting, emergency response, and workplace safety.

Skills & Attributes:

• Strong leadership and staff supervision capabilities.
• Knowledge of POS systems, fuel systems, and food handling procedures.
• Excellent problem-solving, interpersonal, and multitasking abilities.
• Strong financial and inventory management skills.
• Ability to work flexible hours including night shifts, weekends, and holidays.
• Familiarity with regulatory requirements across fuel, food, and retail sectors.

Working Conditions:

• Full-time role with rotating shifts covering 24/7 operations.
• Weekend and public holiday availability required.
• Shifts may range from short cover periods to full 12-hour shifts.
• Some travel may be required for supplier meetings or training.

Employer Questions

Your application will include the following question(s):

  • Do you meet any one of the job requirements for the role?
  • Are you a New Zealand Citizen or Resident visa holder?
  • Are you holding a work visa in NZ?
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