Retail Manager (Full-time)

Key Responsibilities

• Plan and update menu items in consultation with the shop’s owners and cooks, including pricing and portion standards.
• Plan and organise occasional promotions, bulk orders or community food requests.
• Arrange purchasing of ingredients, packaging and supplies within budget, and maintain basic stock and financial records.
• Ensure all food preparation areas, equipment, and the customer waiting area meet food safety and hygiene standards at all times.
• Interact with customers to check satisfaction, handle feedback, and resolve issues.
• Train, roster and supervise our team of front-counter and kitchen staff.
• Assist with welcoming customers, taking orders (including phone orders), and supporting the team during busy periods.

Role Requirements

• A Diploma in Management or similar qualification
• Management experience preferred
• Knowledge of food safety and hygiene requirements.
• Strong customer service skills and the ability to work hands-on in a team.
• Good organisational skills and reliability in managing daily operations.