Sales & Customer Service Officer

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Auckland Airport team on a casual basis!

Why join Europcar?

  • Competitive hourly rate + uncapped incentives
  • Boost your income with our performance-based incentive program
  • Ongoing training and career development opportunities
  • Global brand opportunities across AU/NZ and beyond
  • Referral bonuses and exclusive employee discounts
  • 24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

  • Greet and assist customers in renting vehicles as based on their preferences and needs
  • Process rental agreements accurately and efficiently
  • Promote and upsell additional products and services
  • Address customer inquires and concerns promptly and professionally, with a service first approach
  • Achieve or exceed individual and team sales targets
  • Inspect vehicles before and after rental periods, noting any damages
  • Maintain knowledge of current promotions, services, and products to assist with sales efforts
  • Build strong customer relationships to encourage repeat business and referrals
  • Detailing and cleaning vehicles to business quality standards
  • Refuel and transport vehicles

To be considered, you should possess:

  • Previous experience in sales, customer service or retail
  • Car rental experience is highly desirable
  • Excellent communication and interpersonal skills, with a customer-first mindset
  • Confident using computer systems and technology
  • Ability to work efficiently in a fast-paced, high-pressure environment
  • Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
  • Valid New Zealand driver's license with a clean driving record
  • Full working rights in New Zealand (current and ongoing)
  • A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

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