Deliver exceptional customer service and drive sales at POP MART Newmarket store

Join The Pop Mart Phenomenon

Pop Mart is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for passionate and customer-focused Sales Associates to join our growing retail team.

This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.

Why You'll Love Working At Pop Mart

  • Work with products customers genuinely love — collectors, fans and families
  • Weekly new releases keep every day exciting and fast-moving
  • Clear career progression opportunities within a growing business
  • Job security with a rapidly expanding global brand
  • Monthly product incentives (post-probation)
  • Supportive, energetic and inclusive team culture
  • Annual Pop Land (Beijing) pass
  • A colourful, creative retail environment

What You'll Do

Deliver Great Customer Experiences

  • Engage customers confidently and provide friendly, energetic service
  • Share product knowledge and introduce new collections
  • Support sales through upselling and cross-selling opportunities

Maintain Store Standards

  • Replenish stock and maintain visual merchandising standards
  • Support deliveries, stock counts and inventory accuracy
  • Keep the store clean, organised and customer-ready

Support Daily Store Operations

  • Process transactions accurately through POS systems
  • Follow store procedures and loss prevention standards
  • Support product launches and peak trading periods

Our Ideal Candidate

Want to know what we're looking for? Here's what will help you stand out at Pop Mart:

  • Confident, outgoing and customer-focused
  • Passionate about retail, pop culture, collectibles or fandom-led brands
  • Demonstrates genuine interest in Pop Mart products, collectible figures and character IPs
  • Has researched Pop Mart and can speak beyond simply naming our characters and IPs, demonstrating an understanding of their stories, appeal and connection with collectors
  • Energised by fast-paced, high-volume retail environments
  • Reliable, positive and adaptable with a strong work ethic
  • Strong communicator with excellent attention to detail
  • Takes ownership, follows processes and maintains high standards
  • Proactive problem-solver who can work independently
  • Flexible to work weekends, public holidays and peak trading periods
  • Mandarin or additional language skills are highly regarded, but not essential.

Part-Time Availability Requirements

  • This is a permanent part-time position.
  • Availability to work 3–4 days per week is required.
  • Applicants must be available to work at least one weekend day and one late-night trading shift each week.
  • Rosters are planned in advance to support consistency and work-life balance.
  • Flexibility to support business needs, peak trading periods and major product launches is expected.
  • Availability throughout peak trading periods, including November to January, is essential
  • Highpoint store requirements: Mondays, Thursdays and at least one weekend day

How To Apply

To apply, please submit:

  • Your resume (including month/year dates)
  • A short cover letter outlining:
    • Why Pop Mart interests you
    • Your favourite Pop Mart character or IP
    • A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

  • Full permanent working rights in Australia required
  • Must be able to commit to availability requirements

*Pop Mart is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, Pop Mart does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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