Drive store sales and customer satisfaction through expert product knowledge daily

FULL-TIME SALES ASSOCIATE — POP MART NEWMARKET

Permanent Full-Time | Global Pop-Culture Retail

$54,300 + Monthly Incentives

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're hiring Full-Time Sales Associates to join our growing team.

This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Deliver Great Customer Experience

• Engage customers confidently and provide friendly, energetic service

• Share product knowledge and introduce new collections

• Support sales targets through upselling and cross-selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising

• Keep the store clean, organised and customer-ready

• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS

• Follow store procedures and loss prevention measures

• Support product launches and peak trading periods

Who You Are

We're looking for people who are:

• Confident and customer-focused communicators

• Passionate about retail, pop culture or collectibles

• Energised by fast-paced, high-volume environments

• Reliable, positive and able to stay composed during busy periods

• Quick learners with strong attention to detail

• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full-time role

• Flexible availability across all 7 days is required

• Typical rosters include weekends and late shifts

• Store hours vary by location (generally 10am–9pm)

Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

How to Apply

To apply, please submit:

• Your resume (including month/year dates)

• A short cover letter outlining:

Why POP MART interests you

Your favourite POP MART character or IP

A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

• Full permanent working rights in New Zealand required

• Must be able to commit to permanent full-time availability

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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