Personal Assistant

At Baileys Professional Services Limited, located in Auckland, New Zealand, we specialize in providing comprehensive IT solutions for small businesses and home networks. We are seeking a Personal Assistant who will play a crucial role in supporting our IT consultants throughout the entire project lifecycle. The ideal candidate will possess a strong technical background, exceptional organizational skills, and a proactive approach to problem-solving, ensuring that our clients receive top-notch service and support.

Core Responsibilities

• Assist in gathering requirements and conducting audits of current IT infrastructure.
• Identify gaps in existing systems and propose effective solutions to clients.
• Support the development of strategic roadmaps for IT projects and system designs.
• Manage vendor selection processes and coordinate with external partners.
• Facilitate the implementation and configuration of IT solutions, including cloud integrations.

User Training & Support

• Conduct training sessions for end-users on new systems and applications.
• Provide ongoing support during the go-live phase to ensure smooth transitions.
• Develop user manuals and documentation for reference post-implementation.
• Monitor user feedback and address any issues that arise promptly.
• Assist in the ongoing management of IT services to ensure optimal performance.

Your Tech Stack

• Proficiency in desktop support tools such as Remote Desktop and TeamViewer.
• Familiarity with cloud services like AWS, Azure, or Google Cloud Platform.
• Experience with API integrations and data migration techniques.
• Knowledge of network setup and troubleshooting, including routers and switches.
• Understanding of IT project management methodologies and tools (e.g., Jira, Trello).
• Basic knowledge of programming/scripting languages such as Python or PowerShell.

Qualifications & Skills

• Proven experience as a Personal Assistant or in a similar administrative role.
• Strong understanding of IT concepts and technologies relevant to small businesses.
• Excellent organizational and multitasking abilities, with attention to detail.
• Effective communication skills, both verbal and written, for client interactions.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with IT certifications such as CompTIA A+, Network+, or similar is a plus.

Salary Information

The hourly wage for this full-time position ranges from $29 to $32, commensurate with experience and qualifications.