Customer Service Manager

Location: Onehunga, Auckland
Employment: Permanent, Full-Time
Guaranteed Hours: Minimum 40 hours per week
Pay: NZD $38.00–$44.00 per hour

Active 4x4 Dismantlers is seeking a Customer Service Manager to manage customer-service operations across our automotive-parts business.

Key Responsibilities

• Develop and maintain customer-service standards and procedures.
• Manage customer enquiries, quotations and after-sales service processes.
• Oversee the handling of customer concerns, returns and warranty-related enquiries.
• Monitor customer-service performance and response times.
• Coordinate communication between customers, sales, warehouse and management teams.
• Supervise and support customer-service staff.
• Investigate customer-service issues and implement appropriate solutions.
• Identify opportunities to improve customer satisfaction and service efficiency.
• Maintain appropriate customer-service records and reports.
• Provide management with feedback on recurring customer and service issues.

Minimum Requirements

• Relevant Diploma-level qualification; OR
• At least 3 years of relevant customer-service management experience.
• Strong communication, problem-solving and staff-supervision skills.
• Experience in automotive, parts, retail or a related environment would be advantageous.