We are seeking an experienced and customer-focused Outlet Manager to oversee the day-to-day operations of our outlet. The successful applicant will manage staff, coordinate daily service, maintain customer service and operational standards, monitor stock and sales, and ensure the outlet operates efficiently and profitably.

Key Responsibilities

* Take overall responsibility for the day-to-day operation and commercial performance of the outlet.

* Plan and manage staffing requirements, rosters, shift allocation and workforce utilisation to meet business needs.

* Lead and manage staff performance, including training, development, performance expectations and workplace standards.

* Monitor sales, revenue, cash handling, operating costs and outlet performance, and identify opportunities to improve profitability.

* Manage stock levels, purchasing requirements, inventory control and wastage, including coordination with suppliers.

* Review customer demand, sales patterns and operational performance to support business and product decisions.

* Maintain high standards of customer service and resolve customer issues appropriately.

* Ensure food quality, presentation, hygiene, health and safety, and regulatory requirements are consistently maintained.

* Coordinate ordering, receiving and stock management to ensure appropriate product availability.

* Maintain and review operational and financial records and provide performance information and recommendations to management.

* Implement promotional activities and initiatives to increase sales, customer engagement and outlet performance.

* Identify operational issues and implement practical solutions to improve efficiency, service delivery and profitability.

* Take responsibility for maintaining the outlet, equipment and facilities to appropriate operational standards.

Skills and Experience Required

* Minimum two years’ relevant retail, hospitality or outlet management experience; OR

* At least a NZQF Level 4 qualification or higher in Hospitality, Business, Administration, Retail or any other related field.

Either qualification or work experience is required.

* Demonstrated ability to independently manage and make operational decisions for a retail or hospitality outlet.

* Strong commercial awareness and understanding of sales, costs, stock control and profitability.

* Strong leadership, planning, decision-making and organisational skills.

* Ability to manage staff and business operations with minimal supervision.

Other Requirements

* Ability to pass a character check.

* May be required to pass a drug and alcohol test.

* Ability to work flexible hours, including weekends and public holidays

Employer Questions

Your application will include the following question(s):

  • Are you a New Zealand citizen or resident visa holder ?
  • Are you currently living in New Zealand ?
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