About Us

MAX VAPE operates in the retail and wholesale sector, serving adult customers through its online platform and physical retail channels. Our digital operations include an online product catalogue, customer accounts, retail purchasing and wholesale registration.

We are seeking a Network Administrator to maintain reliable and secure network connectivity and support the ICT infrastructure used across our business operations.

About the Role

You will administer and maintain our network infrastructure, monitor performance, resolve connectivity issues and manage user access. Working with staff, management and external technology providers, you will help ensure our team can reliably access the systems supporting online sales, wholesale enquiries and daily operations.

Key Responsibilities

• Install, configure and maintain network equipment, including routers, switches, wireless access points and firewalls.
• Administer local area networks, wireless networks and internet connections to support reliable access to business applications and online services.
• Configure and maintain IP addressing, VLANs, DHCP, DNS, routing and VPN connections.
• Monitor network availability and performance, investigate faults and resolve connectivity issues to minimise business disruption.
• Maintain network security through firewall rules, access controls, secure remote access and regular configuration reviews.
• Administer user accounts, authentication, group memberships and access permissions through directory services such as Active Directory.
• Manage access to shared files and business resources according to approved staff responsibilities and security procedures.
• Maintain network configuration backups and assist with recovery procedures and continuity planning.
• Plan and implement network upgrades, patches and configuration changes, including testing and documenting results.
• Coordinate with internet service providers and external IT vendors to resolve service issues and support infrastructure improvements.
• Maintain network diagrams, equipment inventories, configuration records and troubleshooting documentation.
• Provide staff with technical assistance relating to network access, remote connectivity and account authentication.

Job Requirements

• A relevant qualification in information technology, computer science, networking or a related discipline, or equivalent relevant professional experience.
• Practical experience in network administration, network operations or a closely related role.
• Sound knowledge of TCP/IP, routing, switching, VLANs, DHCP, DNS, wireless networking and VPN technologies.
• Experience configuring and troubleshooting routers, switches, firewalls and wireless access points.
• Familiarity with Active Directory, user account administration, authentication and access permissions.
• An understanding of network security, configuration backups and recovery procedures.
• The ability to investigate technical faults, prioritise issues and maintain accurate technical documentation.
• Clear communication skills and the ability to assist users with varying levels of technical knowledge.
• A reliable approach to work, strong attention to detail and the ability to work independently and collaboratively.
• Relevant network engineering or Microsoft Azure administration certifications would be an advantage. Familiarity with cloud networking and Microsoft Azure administration would also be beneficial.