The Assistant Manager supports the Store Manager in the day-to-day operation of the Domino’s store, helping ensure efficient food preparation, prompt customer service, accurate order handling, and smooth delivery and takeaway operations. The role involves supervising team members, maintaining food safety standards, managing stock, and helping the store achieve its operational and sales targets.

Responsibilities

  • Assist the Store Manager with the daily operation of the Domino’s store and ensure procedures are followed.

  • Coordinate team members during shifts to support efficient pizza preparation, order assembly, takeaway service, and deliveries.

  • Monitor incoming orders and help ensure orders are prepared accurately and dispatched within expected timeframes.

  • Provide friendly and efficient customer service, respond to enquiries, and help resolve customer complaints.

  • Support the preparation and cooking of pizzas and other menu items in accordance with company recipes and procedures when required.

  • Ensure food is handled, stored, prepared, and packaged in line with food safety and hygiene requirements.

  • Monitor stock levels of ingredients, packaging, and other supplies; assist with stocktaking, ordering, and recording deliveries.

  • Check the quality, freshness, and correct storage of ingredients and minimise food waste.

  • Assist with cash handling, point-of-sale transactions, end-of-shift procedures, and accurate store records.

  • Help prepare staff rosters, allocate duties, and coordinate breaks in consultation with the Store Manager.

  • Train, guide, and support new and existing team members and monitor performance during shifts.

  • Maintain cleanliness and organisation of the kitchen, preparation areas, customer areas, equipment, and storage areas.

  • Assist with implementing promotions, communicating offers to customers, and supporting store sales and service targets.

  • Follow company policies and procedures, including workplace health and safety, food safety, and delivery-related procedures.

  • Report equipment issues, stock shortages, customer concerns, and operational problems to the Store Manager.

  • Assist with reviewing store performance and identifying ways to improve service, productivity, and customer satisfaction.

  • Take responsibility for shift operations and perform the Store Manager’s duties when delegated or when the manager is absent.

     

    Requirements

    • A relevant qualification or at least three years of supervisory or team-lead experience; experience in a quick-service restaurant or takeaway business is an advantage.

    • Experience in food preparation, customer service, stock control, or shift coordination is desirable.

    • Ability to lead a team and work effectively in a fast-paced environment.

    • Good communication, organisation, and problem-solving skills.

    • Knowledge of food safety, hygiene, and workplace health and safety practices.

    • Ability to work independently and take responsibility for shift operations.

    • Availability to work evenings, weekends, public holidays, and rostered shifts as required.

    • Reliable, honest, customer-focused, and committed to supporting the team.

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