Flight Controller/Receptionist – New Zealand

Flight Controller/Receptionist – Kaikoura Helicopters

GCH Aviation Ltd – Christchurch Posted 7 hours ago Kaikoura, Canterbury Receptionists (Administration & Office Support) Full time

GCH Aviation, owner/operators of Kaikoura Helicopters, the Nelson Marlborough and Canterbury West Coast Rescue Helicopters, the NZ Flying Doctors service, The GCH Jet Centre (FBO), Wellington Helicopters, Tasman Helicopters, Coastwide Helicopters, Vanuatu Helicopters and Pacific Island Air… are looking for an experienced admin star to join our team in our beautiful seaside Kaikoura Helicopters Base in Kaikoura, Canterbury.

GCH Aviation is family owned and there is lots of opportunity to be involved within the greater organisation and contribute in your own areas of interest. At GCH Aviation our people walk and talk our values of Family, Safety, Legacy, Quality and Pride. All of the GCHA Family contribute as part of the wider team and are ready and willing to turn their hand to assist wherever required to ensure the smooth and safe running of the Base. Our Kaikoura Helicopters Team are active members of the Kaikoura tourism community, participating in the promotion of Kaikoura as a visitor destination.

At GCH Aviation we have a passion for delivering exceptional customer and operational service to our clients, both internal and external and we are looking for someone to join our team in the role of Flight Controller/Receptionist in our Kaikoura Base.

Our Kaikoura Base is central to the busy township hub on the main street, and we are looking for a full-time employee who is committed to working 40 hours per week, including weekends and public holidays, to join our front-of-house Helicopter Operations Team. The roster will vary in order to meet operational demands and will be discussed and agreed monthly in advance.

This is both a front-line role customer service and administrative role. You will need to be friendly, energetic, with a can-do attitude and great thinking on your feet. You will demonstrate the wow factor and show a true passion for service quality. You will be integral to the safety of our pilots and customers, undertaking flight following and communications/co-ordinations. Safety and Security are a top priority, and you will have comprehensive training & support in our Head Office in Christchurch to ensure you, your colleagues, and customers are safe in this fast-paced environment.

As receptionist you will be the first point of contact at Kaikoura Base, we expect you to provide assistance and expertise to ensure our customers experience is smooth and seamless from booking or enquiries to check-in or site visit. You need to be able to cope with the demands of being the first point of call in an emergency situation and have high levels of both empathy and resilience. You will demonstrate the professionalism and high standards of service that GCH Aviation have built our reputation on.

To work in our Helicopter Operations Administration Team you must:

• be willing to work at least alternate weekends
• have high levels of computer literacy including in the Microsoft suite.
• have experience in or be willing to learn Xero accounting system.
• have at least 2 years previous experience in a reception, marketing, sales or customer service role.
• be able to work autonomously and handle yourself in an emergency situation.
• be a people person with a great enthusiasm and passion for aviation as well as the instinctive ability to offer exceptionally high standards of customer service.
• have very high personal standards, organisational skills, creativity, personal accountability, integrity, interpersonal skills, resolution skills, constant professionalism, great manners, attention to detail, thinking "out of the box" and good grooming.
• be able to always maintain the utmost confidentiality/discretion.
• have a clean and clear criminal record such is required to obtain an Airport Identity Card.
• have a full drivers licence.

To apply – please submit via Seek

Source: Seek