Deli/Bakery Manager & Customer Service Manager

AMAN CANNONS CREEK LIMITED is looking for a Deli & Bakery Manager and a Customer Service Manager for a busy Fresh Choice supermarket in Porirua.

For the Deli & Bakery Manager, some of the tasks related to this position are:

• Organize and control operations of the Deli & Bakery department
• Manage and organise the product mix of the Deli & Bakery department
• Check, manage and oversee stock levels and service standards of the Deli & Bakery department
• Draft and implement the department's marketing policies for the Deli & Bakery department
• Set product prices in the Deli & Bakery department
• Draft, handle and manage the department's promotion and advertisement of products and services
• Ensure and oversee sales of items and revenue generation for the allocated department
• Handle and control department budgets oversee outgoing and report on receivables
• Manage relationships with the existing vendors and find & develop new vendors
• Handle customer service including complaints related to the Deli & Bakery department
• Handle and control cash transaction reports and receipts for the Deli & Bakery department
• Interview, train, supervise new staff and conduct the performance reviews of the Deli & Bakery department
• Ensure the grocery department is meeting all the required compliance and Health & Safety standards

Working on weekends and being available on calls are required for this position.

Offered Wage: $30 - $36 per hour (based on experience & skills)
Employment is full-time with a minimum of 30 hours per week.

This is a managerial role where you'll be handling the sole charge of the department.

Making new vendors and maintaining relationships with the current ones is an essential part of this role. You should be able to meet the KPIs and generate profitability within the department. 

You should have at least 2-5 years of relevant or retail work experience.

Only suitable candidates meeting this requirement will be contacted. 

All suitable candidates should be able to pass a drug test and a Ministry of Justice check when required.

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For the Customer Service Manager, some of the tasks related to this position are:

• Plan, administers and reviews customer service activities and after-sales services
• Maintains sound customer relations
• Develop and review policies and procedures concerning customer relations or customer service department
• Providing direction and feedback to team members and assisting with recruitment
• Handle and control department budgets oversee outgoing and report on receivables
• Handle customer service including complaints 
• Handle and manage checkout operations and control cash transaction reports and receipts
• Interview, train, supervise new staff and conduct the performance reviews
• Ensure the allocated department is meeting all the required compliance and Health & Safety standards
• Managing, motivating and developing staff providing customer services
• Liaising with other Department Managers, service agents and customers to identify and respond to customer expectations

Working on weekends and being available on calls are required for this position.

Offered Wage: $30 - $36 per hour (based on experience & skills)
Employment is full-time with a minimum of 30 hours per week.

This is a managerial role where you'll be handling the sole charge of the customer service of the store.

You should have at least 2-5 years of relevant or retail work experience.

Only suitable candidates meeting this requirement will be contacted. 

All suitable candidates should be able to pass a drug test and a Ministry of Justice check when required.