We are seeking a capable and technically minded Systems Administrator to maintain, monitor, configure, and support our organisation’s IT systems, cloud-based applications, databases, and Customer Relationship Management (CRM) platform.

The successful candidate will be responsible for ensuring the reliability, security, performance, and availability of our business systems. The role involves administering user accounts and system configurations, troubleshooting technical issues, maintaining data integrity, managing backup and recovery procedures, and supporting integrations between business applications.

You will work closely with management, business users, software vendors, and external IT service providers to resolve technical issues and improve the efficiency and reliability of the organisation’s IT environment.

Key Responsibilities

  • Monitor, maintain, and configure operating systems, software applications, and IT environments to ensure reliable system performance and availability.
  • Manage system settings, user accounts, access permissions, authentication controls, and security configurations.
  • Diagnose and resolve technical issues affecting operating systems, business applications, system access, connectivity, and application performance.
  • Maintain and support cloud-based applications, investigate configuration issues, and coordinate software updates and system upgrades.
  • Administer the organisation’s CRM platform, including user accounts, workflows, automated notifications, dashboards, reports, and application settings.
  • Troubleshoot CRM functionality, data synchronisation, workflow errors, reporting discrepancies, and integration issues.
  • Maintain databases supporting business applications, perform data validation, investigate database errors, and assist with data migration and system integrations.
  • Monitor data integrity and investigate duplicate records, inconsistent information, and failed data transfers.
  • Apply security patches, maintain access controls, monitor system logs, and assist with investigating technical security incidents.
  • Maintain and monitor system and database backups, investigate backup failures, and support data restoration and disaster recovery procedures.
  • Test system updates, configuration changes, and application integrations to identify issues before implementation where appropriate.
  • Maintain technical documentation, configuration records, system logs, maintenance records, and troubleshooting procedures.
  • Provide technical assistance to staff experiencing issues with system access, business applications, and CRM functionality.
  • Liaise with software vendors, developers, and external IT service providers to resolve complex technical problems and coordinate system improvements.
  • Review system performance and recommend improvements to enhance system reliability, security, data integrity, and operational efficiency.

Skills and Experience

The ideal candidate will have:

  • Relevant experience in systems administration, IT operations, application support, or a related technical role.
  • Knowledge of operating systems, software applications, user access management, and system configuration.
  • Knowledge of administering cloud-based applications and troubleshooting application-related issues.
  • Knowledge of CRM platforms, including user management, workflows, reports, configurations, and integrations.
  • An understanding of database maintenance, data integrity, data synchronisation, and backup and recovery procedures.
  • Knowledge of IT security principles, authentication controls, access permissions, software updates, and security patching.
  • Strong technical troubleshooting, analytical, and problem-solving skills.
  • Good documentation, communication, and organisational skills.
  • The ability to work independently and collaborate effectively with management, business users, vendors, and external IT providers.

Qualifications

  • A relevant qualification in Information Technology, Computer Science, Information Systems, Applied Technologies, or a related discipline would be advantageous.

Relevant practical experience and demonstrated technical capabilities in systems administration and business application support will also be valued.

 

Pay Rate:
Minimum - $35.00 per hour
Maximum - $50.00 per hour

 

Hours of Work:
Minimum - 30 hours per week
Maximum - 40 hours per week


Immigration NZ View of Australian and New Zealand Standard Classification of Occupations:

Occupation Code – 262113

Skill Level - 1


Please note that only selected candidates will be contacted for an interview and candidates for this position should have New Zealand citizen, permanent resident, resident or valid work visa.

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