Own and grow a portfolio of Auckland-based accounts through strategic relationship management

Account Manager

Our client is a large, well-established organisation with an outstanding reputation as a leader in its industry. On their behalf, we are seeking a confident, commercially astute Account Manager to take ownership of a portfolio of key Auckland-based customers.

Based at the Auckland Head Office, you will be responsible for building and maintaining strong, strategic customer relationships, driving revenue growth and ensuring the consistent delivery of exceptional service.

You will take full ownership of customer relationships, lead contract negotiations, deliver against agreed KPIs, oversee reporting and performance analysis, and ensure all contractual and compliance obligations are met.

Your ability to build credibility and engage with stakeholders at all levels, from frontline operations through to senior management, will be critical to your success. Working closely with procurement teams, operational leaders and key decision-makers, you will identify opportunities to strengthen existing relationships, maximise revenue and increase share of wallet.

With a proactive, solutions-focused approach and a strong commercial mindset, you will play a key role in driving customer retention, identifying growth opportunities and positioning the business for continued success.

The Role:

  • Manage and grow a portfolio of accounts
  • Build strong, long-term relationships across multiple stakeholder levels
  • Identify opportunities to expand services and drive account growth strategies to maximise revenue
  • Lead pricing discussions, contract negotiations, and commercial agreements
  • Prepare proposals that align with customer requirements and company capabilities.
  • Work closely with operations teams to ensure smooth service delivery and prompt issue resolution.
  • Work to drive customer loyalty, while proactively identifying and mitigating customer retention risks
  • Increase client satisfaction, ensure customer requirements are met and ultimately add value to their business.
  • Manage reporting requirements across accounts
  • Maintain accurate CRM records, pipeline reporting, and sales forecasting.

About You:

  • Face to face Sales / Account Management experience from a service based industry would be ideal.
  • Proven sales and account management experience
  • Demonstrated high-level relationship management skills, ensuring proactive, resolution-oriented customer contact.
  • Ability to identify growth opportunities and pitch solutions that support business objectives.
  • Strong understanding of the relationship between sales and operations and ability to balance customer needs with practical solutions.
  • Strong financial acumen and negotiation skills
  • Strong Excel capability and strong working knowledge of CRM systems and reporting tools.

Why this role?

  • Join a respected Kiwi-owned company with strong values and a people-first culture
  • Be part of a business that delivers value-added service solutions
  • Seriously awesome company culture.
  • $90K - $100K base + bonuses + commissions + company vehicle with full personal use.

How to Apply :

If you are a self-starter, with the drive to succeed, please contact Lisa Baggaley, Director – Kings Recruitment - lisa@kingsrecruitment.co.nz

Please note that only those short listed will be contacted and this will happen within one week of your application.

You must be legally able to work in New Zealand to be considered for this opportunity.

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