The Store Manager is responsible for independently managing the overall store operations to ensure efficient, profitable and sustainable business performance. The role involves developing sales strategies, managing finances and expenditure, overseeing staff and rostering, controlling inventory and purchasing, negotiating with suppliers, setting pricing, and implementing marketing initiatives. The position also focuses on customer satisfaction, legal compliance, workplace safety, resolving operational issues, and identifying opportunities to improve profitability, efficiency and long-term business growth with minimal supervision.

Requirements for the Job

  • At least 2 years of relevant retail work experience, including a minimum of 1 year of proven experience in a Store Manager position.
  • A Level 5 or higher qualification in Business or Retail may substitute for the general retail work experience requirement. However, at least 1 year of proven experience in a Store Manager position is mandatory, regardless of qualifications.
  • Minimum 30 guaranteed working hours per week.
  • Demonstrated ability to manage retail operations, supervise staff, manage inventory and meet commercial performance targets.

Key Tasks and Responsibilities

The key tasks and responsibilities will include, but are not limited to, the following:

  • Store leadership and operational management: Plan, organise, direct and control the day-to-day operations of the retail store, including opening and closing procedures, workflow, store presentation and service standards.
  • Business planning and commercial performance: Set and monitor sales, margin, profitability and operational performance targets; analyse results and implement corrective actions and continuous improvement initiatives.
  • Budgeting and financial control: Prepare and monitor store budgets, track operating expenses, review revenue and margins, maintain financial transaction records and prepare regular performance reports for the owner.
  • Stock and inventory management: Determine appropriate product ranges and stock levels based on customer demand, seasonality and sales data; oversee ordering, deliveries, stocktaking, rotation, expiry monitoring, shrinkage and wastage control.
  • Purchasing and supplier relationships: Manage procurement of groceries, fruit and vegetables and other retail goods; identify and evaluate suppliers, obtain quotes, negotiate prices and trading terms, resolve supply issues and maintain effective business-to-business relationships.
  • Product selection, pricing and merchandising: Evaluate and adjust the store product mix; recommend and implement competitive pricing, merchandising layouts, shelf displays and product placement to improve customer experience and gross profit.
  • Sales, marketing and promotions: Develop and implement marketing, advertising, loyalty and in-store promotional strategies; assess campaign results and introduce initiatives to increase foot traffic, repeat visits and sales.
  • Staff management and development: Oversee recruitment and selection within delegated authority; supervise, induct, train, coach and evaluate employees; allocate duties, address conduct and performance concerns and maintain company standards.
  • Rostering and workforce planning: Prepare staff rosters, manage leave and shift coverage, monitor staffing needs and labour costs, and ensure sufficient staffing for efficient operations and customer demand.
  • Customer service and complaints: Set customer service standards, respond to escalated enquiries and complaints, seek and evaluate customer feedback and implement improvements to service quality.
  • Compliance and risk management: Ensure store practices comply with applicable health and safety, food safety, hygiene, employment and other retail-related requirements; supervise cleaning standards, incident reporting and risk controls.
  • Systems, records and cash control: Oversee point-of-sale procedures, cash handling controls, end-of-day reconciliation, inventory and financial records, and accuracy of store administrative systems; perform cashier duties when operationally necessary.
  • Business development and reporting: Identify opportunities for new products, ready-to-eat food, fresh produce, services and wholesale or business-to-business supply; present practical recommendations and performance updates to the owner.
  • Independent decision-making and accountability: Make routine operational and commercial decisions within delegated limits; proactively resolve staffing, customer, supplier and stock issues, escalating major expenditure or matters outside delegated authority to the owner.
  • Other management duties: Carry out other reasonable administrative and management duties consistent with the nature and seniority of the Retail Store Manager position.

Skills and Attributes

  • Strong retail leadership and staff management
  • Sound commercial judgement, sales analysis and financial awareness
  • Purchasing, negotiation and supplier relationship management
  • Inventory management, merchandising and stock control
  • Marketing, promotions and customer service excellence
  • Problem-solving, independent decision-making and accountability
  • Effective communication, planning and organisation
  • Attention to detail, reliability and professionalism
  • Knowledge of health, safety, hygiene and relevant compliance obligations

Reporting and Responsibility

Reports to: Business Owner / Director. The Retail Store Manager is accountable for overall store operations and team performance and exercises day-to-day management authority within company policy and approved financial limits.

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