The Retail Manager is responsible for organising, managing and controlling the day-to-day retail operations of Hunter Fish, ensuring efficient product availability, high customer service standards, effective staff performance, and compliance with food safety and workplace

Key Duties and Responsibilities:

    - Plan and manage the day-to-day retail operations of the business, ensuring efficient workflow and high standards of customer service.

    - Determine the appropriate product range, stock levels and service standards based on customer demand, seasonal availability and business requirements.

    - Monitor stock levels of fresh, frozen and processed seafood products and coordinate purchasing and replenishment to maintain adequate supply while minimising waste.

    - Developing and implementing purchasing, pricing, sales and promotional strategies to improve retail performance and profitability.

    - Set and review retail prices, taking into account product costs, market conditions, margins and customer demand.

    - Promote and market the company's seafood products and implement in-store promotions and other sales initiatives.

    - Oversee retail sales activities, assist customers with product selection and provide advice regarding seafood products, preparation, storage and use.

    - Maintain and review records relating to stock movements, sales, wastage, expenses and other retail transactions.

    - Monitor retail revenue, operating costs and margins, and assist with budgeting and financial control of the retail operation.

    - Recruit, train, roster, supervise and monitor retail staff to ensure appropriate staffing levels and satisfactory performance.

    - Establish and maintain customer service procedures and address customer enquiries, feedback and complaints where required.

    - Liaise with seafood processing and production staff to coordinate product availability, presentation, packaging and supply to the retail operation.

    - Ensure retail areas, displays, refrigeration and product handling practices comply with applicable food safety, hygiene, occupational health and safety requirements.

    - Monitor staff compliance with company policies, operational procedures, food safety requirements and workplace health and safety standards.

    - Identify opportunities to improve retail operations, customer service, sales performance and operational efficiency.

    - Report to the Director/General Manager on retail performance, staffing, stock management and other operational matters as required.

 

What We Offer:

    - Guaranteed Hours: Minimum of 30 hours per week

    - Employment Type: Permanent, Full-Time

 

Requirements for the job:

    - Must be a New Zealand citizen or resident.

    - Can speak Campodian

    - At least 2 years of relevant work experience OR a Diploma’s qualification or above

    - No criminal record.

 

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