Store Manager – Furniture Retail – Rotorua

Jory Henley & Co Wairau Park Ltd / Rotorua Location / Store Manager Required

Jory Henley & Co Wairau Park is a boutique, medium-formatted furniture retail business headquartered in the Wairau Park, North Shore Auckland. The business is about to open a brand-new store in Rotorua and requires a seasoned Store Manager to join their team to ensure the new store is set up well and managed professionally on a daily basis.

The ideal candidate profile:

·       5+ years of previous experience in retail management or store supervision, preferably in furniture or homeware retail,

OR

·       Relevant qualification in Business, Commerce, Retail Management or a related field is required.

·       The pay scale is $30.00-$35.00 depending on skills, the minimum hour of work is 40 hours per week, rostered on 5 days during a normal week.

Job duties and responsibilities:

ü  Oversee daily store operations to ensure smooth and efficient business activities.

ü  Maintain a clean, organised, and attractive furniture showroom.

ü  Coordinate stock deliveries, customer orders, product collections, and inventory replenishment.

ü  Ensure accurate pricing, sales transactions, and stock records.

ü  Implement store policies and operational procedures.

ü  Develop and implement sales strategies to achieve store sales and profitability targets.

ü  Monitor sales performance and identify opportunities to increase revenue.

ü  Coordinate promotional campaigns, seasonal sales, and clearance activities.

ü  Monitor competitors’ pricing, products, and promotional activities.

ü  Review sales reports and operating expenses to support business planning and cost control.

ü  Recruit, train, supervise, and support retail sales staff.

ü  Prepare staff rosters and allocate daily duties.

ü  Set sales targets and monitor staff performance.

ü  Provide guidance on product knowledge, sales techniques, and customer service.

ü  Maintain a positive working environment and ensure staff follow company policies.

ü  Ensure customers receive professional advice on furniture products, pricing, and product features.

ü  Handle customer complaints, returns, delivery issues, and after-sales enquiries.

ü  Coordinate with suppliers and delivery teams to resolve product defects and order delays.

ü  Maintain high standards of customer satisfaction and service quality.

ü  Work with the Furniture Buyer and Merchandiser to implement showroom layouts and product displays.

ü  Ensure furniture, pricing labels, and promotional signage are presented appropriately.

ü  Monitor product sales and customer preferences to improve product placement.

ü  Provide feedback to the buying team on market trends, customer demand, and slow-moving stock.

ü  Monitor stock levels, stock movements, and inventory accuracy.

ü  Coordinate stock replenishment and investigate stock discrepancies or damaged products.

ü  Monitor discounts, clearance stock, and stock turnover.

ü  Ensure store operations comply with relevant New Zealand employment, consumer protection, and health and safety requirements.