Own and drive store performance and customer experience at POP MART Newmarket store

Store Manager — Pop Mart

Lead a Pop Mart store | Global Pop-Culture Retail

Base salary $77k + Super + Bonus

Join the Pop Mart Phenomenon

Pop Mart is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You'll Love Working at Pop Mart

  • Work with products customers genuinely love — collectors, fans and families
  • Weekly new releases keep every day exciting and fast-moving
  • Clear career progression opportunities within a growing business
  • Job security with a rapidly expanding global brand
  • Monthly product incentives (post-probation)
  • Monthly performance bonus
  • Supportive, energetic and inclusive team culture
  • Annual Pop Land (Beijing) pass
  • A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

  • Recruit, coach and develop high-performing teams
  • Create a positive, accountable and customer-focused culture
  • Conduct regular performance and development conversations
  • Support succession planning and talent development

Drive Commercial Results

  • Deliver sales, wage and KPI targets
  • Analyse store performance metrics and implement action plans
  • Drive productivity, profitability and operational excellence

Lead Store Operations

  • Manage inventory accuracy, deliveries and stock control
  • Ensure compliance with company policies and procedures
  • Maintain exceptional visual merchandising and presentation standards
  • Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

  • Lead from the front during daily trade
  • Deliver exceptional service standards
  • Create memorable experiences for collectors, fans and customers
  • Foster a customer-first culture throughout the store

Who You Are

  • An experienced Store Manager from a high-volume retail environment
  • A confident and engaging people leader
  • Commercially focused with a proven track record of delivering results
  • Skilled at coaching and developing teams
  • Organised, resilient and adaptable
  • Passionate about customer experience and operational excellence

Availability Requirements

  • Flexible availability across all 7 days is required.
  • Typical rosters include weekends, late-night trading and public holidays.
  • We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
  • While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
  • Availability throughout peak trading periods, including November to January, is essential.

How to Apply

  • Submit your application via our careers page
  • (if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Full, Permanent Australian Working Rights Required

*Pop Mart is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, Pop Mart does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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