Highend Petrol Limited operates a Caltex petrol station in Auckland, providing customers with a range of fuel products, LPG and convenience retail products through its onsite store. Our business serves motorists and local customers by providing fuel sales, LPG-related services and convenience shopping.

 

About the Role

We are seeking two reliable, motivated and customer-focused Retail Assistants to join our team. The successful applicants will assist with the daily operation of the Caltex service station, including fuel sales, LPG-related sales, customer service, point-of-sale transactions, stock replenishment and the operation of the onsite convenience store. This position offers a minimum of 30 guaranteed hours per week.

 

Key Responsibilities

  • Provide friendly and professional customer service to customers visiting the Caltex petrol station.
  • Assist customers with fuel purchases, fuel product enquiries and general service requests.
  • Process fuel sales and other transactions accurately through the point-of-sale system.
  • Assist customers with enquiries and transactions relating to LPG products and services offered by the business.
  • Monitor the cleanliness and presentation of the forecourt and customer service areas.
  • Follow fuel safety procedures, emergency protocols and workplace health and safety requirements.
  • Report fuel spills, equipment faults, hazards or other safety concerns promptly to management.
  • Follow company procedures for cash handling, security, incident reporting and the operation of petrol station equipment.
  • Welcome customers and assist them with product enquiries, purchases and general service requests.
  • Operate the POS system and process cash, EFTPOS and other electronic payments accurately.
  • Assist with refunds and exchanges in accordance with company policies.
  • Receive deliveries, check incoming stock and ensure products are stored appropriately.
  • Replenish shelves, rotate stock and monitor product availability.
  • Conduct stock checks and report shortages, damaged goods and discrepancies to management.
  • Maintain clean, organised and attractive shelves, counters, displays and other store areas.
  • Assist with merchandising, promotional displays and product placement.
  • Ensure products are displayed and sold in accordance with applicable legal requirements and company policies.
  • Handle customer concerns professionally and refer complex matters to the manager.
  • Work cooperatively with team members to ensure efficient daily operations.
  • Follow workplace health and safety, security and emergency procedures.
  • Perform other reasonable retail and service station duties relevant to the position.

Qualifications or experience

Level 1 or higher or

6 months working experience

How to Apply

If you are reliable, motivated and enjoy working with customers in a busy retail environment, we welcome your application.

Please submit your CV outlining your relevant skills and experience for consideration.

 

 

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