We are looking for 2 Warehouse and Customer Service Assistants to join our team in Christchurch. We offer a competitive pay rate of $24.50–$30.00 per hour, depending on experience, with a guaranteed minimum of 30 hours of work per week.

Key Responsibilities:
Customer service and admin

  • Respond to customer emails, messages and marketplace enquiries about products, orders and general questions.
  • Give pre-sales advice: check stock availability and guide customers on product use using manuals and user guides.
  • Provide after-sales support: order tracking, returns and exchanges, and basic troubleshooting.
  • Record customer enquiries and complaints and escalate complex or unresolved issues to the right person.
  • Create and update product listings on the website and online marketplaces, including titles, descriptions, specifications, prices and stock levels.
  • Turn supplier product information (specifications, manuals and images) into accurate, complete listings.
  • Liaise with suppliers to obtain product details and resolve product information issues.
  • Keep product costs, sales prices and stock information up to date in line with supplier details and stock on hand.
  • Check live listings regularly and fix errors, out-of-stock items and missing information.
    Warehouse
  • Unload containers and vehicles, open packages and remove contents.
  • Receive incoming goods and check for damage and for discrepancies against invoices.
  • Use the stock system to find the location and quantity of items in stock.
  • Label goods with their storage location.
  • Pick orders using manual and electronic order pickers, checking goods against picking lists.
  • Pack, weigh and seal orders for dispatch.
  • Move goods using hydraulic pallet lifters, hand trucks and other materials handling equipment.
  • Assist with regular stocktakes.
  • Follow health and safety guidelines, especially for lifting (up to 25 kg regularly; trolleys and team lifts used when needed).
  • Keep the packing area, storage zones, staff rooms, offices and amenities clean and tidy.
  • The employee is required to carry out these responsibilities and any other reasonable duties required from time to time.

Requirements and Personal Attributes

    • No formal qualifications are required.

    • Previous experience in customer service, administration, or warehouse work would be an advantage but is not essential.

    • Ability to respond to customer enquiries and provide helpful, professional customer service.

    • Good attention to detail when handling orders, product information, and stock records.

    • Physically fit and energetic, with the ability to remain on your feet for extended periods and undertake heavy lifting as required.

    • Positive, proactive, and hardworking, with a can-do attitude and the ability to complete tasks within the required timeframes.

    • Reliable and punctual, with a strong commitment to attendance and work responsibilities.

    • Ability to work under pressure and meet operational targets and deadlines.

    • Ability to follow instructions and carry out assigned tasks accurately and efficiently.

    • Good communication skills, with the ability to communicate clearly and effectively with people from diverse backgrounds.

    • Flexible and available to work weekends during busy periods, including early morning starts and late-night finishes on Saturdays and Sundays.

    • Must be willing to undergo a pre-employment drug test and a Ministry of Justice criminal record check, if required by the employer.

Apply Now
Save