Passenger Service Agent - Mandarin Speaking

Swissport Passenger Service Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile. Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services. Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities include assisting passengers during check-in, boarding and disembarkation. Handling the check-in process, including verifying tickets, issuing boarding passes and checking luggage. Providing accurate flight information to passengers, including updates on delays, cancellations and gate changes. Resolving passenger complaints and issues efficiently and professionally. Offering support and answering questions regarding flight schedules, fares, routes and policies. Assisting passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance. Assisting with luggage drop offs through the check-in process. Ensuring compliance with security procedures and protocols, including screening passengers and luggage. Coordinating with other airport personnel and departments to ensure smooth operations and customer satisfaction. Providing assistance and support during emergencies, including medical incidents and flight diversions. Maintaining accurate records and documentation for all transactions and customer interactions. Utilising language skills to assist international passengers and communicate effectively with diverse customers.

Your profile includes being committed to delivering exceptional and safe service. Strong interpersonal skills and a team player. Demonstrating a strong work ethic and a desire for learning and advancement. Maintaining composure under pressure and presenting themselves with confidence. Upholding excellent presentation and grooming standards. Exhibiting organisational and effective time management skills. Physically capable of handling passenger baggage and operating wheelchairs when required. Fluent in English & Mandarin (Additional Languages welcomed). Confidence in using software and technology – Intermediate skills required. NZ/Resident with unlimited work rights. Possession of a valid NZ driver's Restricted or Full Driver's License and reliable transportation. Must be 18 years of age or older.

What we offer includes on-site employee parking available. Uniforms provided. Opportunities for career advancement. Accrual of annual and personal leave. Comprehensive & paid training and ongoing support provided.