Senior Manager - Operational Partner Governance

Senior Manager - Operational Partner Governance

As a Senior Manager – Operational Partner Governance, in our Funds Management Operations team, you will lead the oversight of outsourced operations, ensuring partners deliver safe, resilient and effective services aligned with ANZ's strategic objectives, risk appetite and regulatory obligations. Using strong governance, data and performance insights, this role challenges service outcomes and integrates specialist partner capability into ANZI's operating model, while retaining clear accountability for customer and business outcomes. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

In a typical day or week, you will:

• Lead the governance and performance of key operational partners, ensuring strong service delivery and customer outcomes.
• Monitor partner performance against agreed KPIs and SLAs, identifying risks, issues and improvement opportunities.
• Build trusted relationships with stakeholders across Product, Technology, Operations, Risk and Finance teams.
• Resolve complex operational issues and drive effective outcomes for customers, partners and the business.
• Lead, coach and develop a team of 2, fostering accountability, collaboration and continuous improvement.
• Oversee third-party risk and control activities, ensuring compliance with regulatory and governance requirements.
• Use data and operational insights to identify trends, manage demand and support strategic decision-making.
• Drive process improvement initiatives that increase efficiency, reduce risk and strengthen operational resilience.

To grow and be successful in this role, you will ideally bring the following:

• Strong procurement and partner management expertise, including supplier due diligence, contract governance, SLA management and issue resolution.
• Deep operational knowledge within Funds Management or Financial Services, with a track record of owning complex functions and delivering strategic results.
• Sound judgement and decision-making skills, with the ability to navigate complex, high-volume and risk-sensitive environments.
• Experience driving operational excellence through process improvement, transformation initiatives and continuous improvement.
• Proven people leadership experience in operational environments, with a track record of building high-performing teams and developing capability.
• Strong understanding of non-financial risk, controls and compliance requirements, with the ability to balance regulatory obligations and commercial outcomes.

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.