Coordinate outpatient appointments and waitlists to ensure timely access to care for patients

Clinical Administrator | Christchurch Hospital

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

Make a difference behind the scenes of patient care

Health New Zealand | Te Whatu Ora is committed to providing high-quality healthcare for all New Zealanders. We are looking for an organised and customer-focused Clinical Administrator to join our Children's Outpatients team at Christchurch Hospital.

This is a rewarding opportunity to play a key role in ensuring patients receive timely access to healthcare services through effective appointment coordination, patient administration, and waitlist management.

About the role

Welcome and support patients attending outpatient appointments

Coordinate outpatient appointments, diagnostic tests, procedures, and inpatient admissions

Maintain accurate patient records and demographic information

Manage and monitor waitlists to support equitable access to healthcare services

Communicate appointment information clearly and professionally to patients and whānau

Ensure booking practices align with service guidelines, business rules, and performance targets

Support the efficient utilisation of clinics and inpatient capacity

Work collaboratively with clinicians, managers, and administration colleagues

Contribute to service improvements and continuous quality initiatives

About you

You will be a highly organised administrator who enjoys working in a fast-paced environment and thrives on delivering excellent customer service.

To be successful, you will have:

A strong customer service focus and commitment to patient-centred care

Excellent organisational and time-management skills

High attention to detail and accuracy

Strong written and verbal communication skills

The ability to manage competing priorities and deadlines

Confidence using data systems and learning new technologies

Intermediate to advanced Microsoft Office skills, particularly Outlook, Word, and Excel

Strong problem-solving and decision-making abilities

The ability to work effectively both independently and as part of a team

Desirable experience

Knowledge of medical terminology

Experience working in a healthcare environment

Familiarity with patient management systems and healthcare booking processes

Understanding of cultural diversity and culturally safe practice

A proactive approach with a willingness to contribute to continuous improvement

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online career's portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Apply Now
Save