Location: Queenstown, New Zealand
Employment Type: Full-time, Permanent
Hours: Minimum 30 hours per week，maximum 50 hours
Pay Rate: $28.00–$35.00 per hour

· Manage the day-to-day operations of the massage and beauty shop to ensure efficient and professional service delivery.

· Supervise, support and coordinate massage therapists, nail technicians, beauty staff and reception staff.

· Prepare staff rosters and allocate daily duties according to bookings and business requirements.

· Recruit, train and monitor staff performance.

· Ensure appropriate service standards are maintained across massage, nail, eyelash and hair removal services.

· Ensure compliance with company policies, health and safety requirements, hygiene standards and relevant industry requirements.

· Handle customer enquiries, bookings, feedback and complaints in a professional manner.

· Monitor business performance and implement strategies to improve customer service and operational efficiency.

· Manage stock levels and order massage, nail, eyelash, beauty and other consumable products and supplies.

· Maintain accurate business records and prepare operational reports.

· Coordinate promotional activities and assist with marketing initiatives.

· Ensure the premises are clean, well-presented and maintained to a high standard.

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