Operations and Marketing Coordinator 

About the Role 

We are seeking a highly organised and proactive Operations and Marketing Coordinator to join our team. This is a varied role that combines operations/customer and inventory management with product design, production and marketing. The successful applicant will play a key role in ensuring the smooth day-to-day operation of the business while supporting both production and salon administration functions. 

  • Hours: full-time with a minimum of 30 hours 

  • Location: Christchurch, Canterbury 

  • Salary: $25.00 - $30.00 per hour (depending on experience) 

 

Key Responsibilities 

Product Design & Production 

  • Design, prepare and produce high-quality product labels using image editing software, including Canva, Adobe Creative Suite, and GIMP. 

  • Operate and manage an Oki Pro1050 5-Colour Label Printer to produce product labels to a high standard. 

  • Use Virgo software for label production and print management. 

  • Set up, operate, and maintain the Graphtec CE7000 Cutting Plotter. 

  • Create and manage cutting profiles for label production. 

  • Monitor print and cutting processes, making adjustments as required to ensure quality and efficiency throughout production runs. 

 

Marketing, Branding & Sales 

 

  • Marketing, branding and sales promotion of the company’s hair care product range. 

  • Editing Shopify product images and implementing website updates and modifications in line with brand guidelines. 

  • Development and maintenance of hair care brand guidelines. 

  • Creating content for social media campaigns across Instagram, Facebook and other digital platforms. 

  • Filming and producing creator-style video content to promote products and increase customer engagement. 

  • Acting as a point of contact for online sales enquiries and customer communications. 

  • Participating in product launches, promotional events and pop-up stores to generate sales and increase brand awareness. 

  • Monitoring and analysing sales performance through e-commerce channels and salon client sales, and providing insights to support business growth. 

  • Supporting sales and customer engagement with both domestic and international clients. 

  • Assisting with international sales enquiries and communications, where multilingual language skills would be advantageous. 

 

Product Management & Order Fulfilment 

  • Manage product listings through the Shopify website, including uploading product images, pricing, and descriptions. 

  • Process and monitor online orders. 

  • Maintain stock levels and coordinate product production requirements. 

  • Fill, package, and label products ready for sale and distribution. 

  • Assemble customer orders and prepare courier documentation and shipping labels. 

  • Coordinate order dispatch to ensure timely delivery. 

 

Administration & Customer Service 

  • Assist with staff administration, including payroll-related data and record keeping. 

  • Maintain accurate business records and documentation. 

  • Provide general administrative support to salon operations as required, including helping with responding to customer enquiries. 

 

Skills & Experience 

The ideal candidate will have: 

  • Two years of previous experience in an operations, marketing or production role and a relevant qualification (diploma or higher) in business. 

  • Strong computer skills and confidence using a range of digital systems and software. 

  • Strong organisational and time management skills. 

  • Experience with Canva, Adobe Creative Suite, and/or GIMP. 

  • Experience using Shopify or similar e-commerce platforms. 

  • Experience with label printing and cutting equipment would be highly advantageous. 

  • Experience with Kitomba or other booking/client management systems would be an advantage. 

  • Ability to work independently and as part of a team. 

 

What we’re looking for  

This role would suit someone who enjoys a diverse workload, is highly organised, technically capable, and takes pride in maintaining efficient systems and processes.  

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