About the Position

We are seeking a capable, organised and motivated Transport Company Manager to plan, organise, coordinate and control our day-to-day courier and transport operations.

The successful applicant will be responsible for transport scheduling, fleet availability, driver coordination, operational performance, customer service, business records and compliance with relevant transport and workplace safety requirements.

This is an operational management position requiring sound judgement, strong organisational skills and the ability to manage daily transport activities effectively.

Key Duties and Responsibilities

· Plan, organise and oversee daily courier transport operations, including route coverage, dispatch priorities and operational readiness.

· Prepare driver work schedules, allocate vehicles and arrange contingency plans for staff absences, breakdowns and unexpected delivery volumes.

· Coordinate the collection, movement and delivery of goods while monitoring delivery performance and service standards.

· Supervise, support and provide operational instructions to courier drivers, including monitoring performance and addressing day-to-day issues.

· Coordinate driver induction, training and guidance on safe driving, scanning procedures and delivery requirements.

· Arrange and monitor vehicle servicing, maintenance, inspections, registration, roadworthiness and repairs.

· Monitor fuel consumption, fleet utilisation, transport costs and route efficiency.

· Liaise with clients, customers, suppliers and service providers regarding delivery schedules and operational requirements.

· Investigate delivery incidents, scanning discrepancies, damaged goods, delays and customer complaints.

· Implement and maintain operational procedures for route planning, vehicle use, parcel handling and incident reporting.

· Monitor compliance with New Zealand transport, road safety and workplace health and safety requirements.

· Maintain transport records, driver training records, vehicle maintenance histories, delivery logs and compliance documentation.

· Prepare operational performance reports, including service quality, staffing requirements, vehicle expenses and business risks.

· Assist with operational budgeting, expenditure reviews and cost-control improvements.

· Coordinate operational activities with drivers and approved subcontractors where applicable.

· Identify and implement improvements in transport efficiency, safety, reliability and customer service.

Skills, Experience and Requirements

Applicants should meet the following requirements:

· Relevant experience or qualifications in transport, courier operations, logistics or a comparable operational management field.

· Demonstrated ability to plan transport schedules, coordinate drivers or service providers and manage operational priorities.

· Working knowledge of New Zealand road safety, workplace health and safety, vehicle maintenance coordination and customer service procedures.

· Strong organisational, leadership, communication, reporting and problem-solving skills.

· Ability to maintain accurate operational records and manage multiple tasks effectively.

· Hold any valid driver's licence or other authorisation required for the duties performed.

· Must pass a pre-employment drug test.

· Must pass a Ministry of Justice (MOJ) criminal history check.

Decision-Making and Accountability

The successful applicant will be accountable for daily transport coordination, driver and vehicle scheduling, maintaining operational records, monitoring service performance and reporting significant business risks.

Material expenditure and significant contractual or employment decisions will require employer approval unless authority has been delegated.

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