NextGen Mobile Repairs and Accessories is seeking an experienced IT Hardware Technician in Invercargill. You will diagnose, repair, configure and upgrade mobile phones, laptops, desktops and electronic devices, including chip-level PCB board repair, while supporting customers and overseeing daily workshop operations. Permanent full-time role, minimum 32 hours per week, NZ$30–NZ$35 per hour. Level 7 Diploma and 4+ years of experience required.

Company: NextGen Mobile Repairs and Accessories
Location: Invercargill, Southland
Employment type: Permanent, Full-Time
Guaranteed hours: Minimum 32 hours per week
Pay rate: NZ$30.00 – NZ$35.00 per hour, depending on skills and experience

About Us

NextGen Mobile Repairs and Accessories is a growing repair and technology business providing hardware repair, upgrades and technical support for mobile phones, laptops, desktop computers and other electronic devices.

About the Role

We are seeking an experienced IT Hardware Technician to install, configure, test, troubleshoot, repair and maintain computer systems, mobile devices and peripherals. This is a hands-on technical role covering everything from fault diagnosis and component-level board repair to system setup, customer technical support and the smooth running of our repair workshop.

Key Responsibilities

Diagnostics and Repair

  • Diagnose hardware and software faults in mobile phones, laptops, desktops and electronic devices using diagnostic tools and test equipment
  • Assess damaged devices and determine repair options, costs and timeframes
  • Perform chip-level and component-level repairs on laptop and mobile phone PCB/motherboards, including micro-soldering
  • Repair and replace components such as screens, batteries, charging ports, keyboards, storage drives, RAM and peripheral equipment
  • Test parts and repaired devices thoroughly to confirm correct operation before return to customers

Installation, Configuration and Upgrades

  • Determine hardware and software requirements and recommend suitable technical solutions
  • Install, configure and upgrade computer hardware, including SSD, RAM and other component upgrades
  • Install operating systems (Windows and macOS), software, drivers and antivirus applications
  • Set up and configure workstations, printers, mobile devices and network connections, including syncing devices and managing user accounts and passwords
  • Implement data backup, virus protection and security measures to protect customer hardware and data

Technical Support

  • Provide in-store and on-site technical support to residential and business customers
  • Analyse customer requirements and explain faults, repair options, costs and expected timeframes clearly
  • Resolve technical enquiries and complaints professionally and promptly
  • Keep up to date with developments in computer, mobile device and electronic repair technology

Parts, Inventory and Records

  • Order replacement parts and components from suppliers and monitor repair-parts stock levels
  • Inspect incoming parts and stock to confirm correct models, specifications and quantities
  • Maintain accurate repair records, service documentation and job paperwork

Workshop Supervision and Store Operations

  • Oversee day-to-day workshop and store operations, prioritising repair jobs to meet agreed turnaround times
  • Supervise, train and provide technical guidance to junior staff
  • Manage supplier relationships, purchasing and stock control for parts and accessories
  • Handle escalated customer enquiries, warranty claims and complaints
  • Maintain quality standards and compliance with company procedures

Workplace Standards

  • Handle customer devices and personal data securely and confidentially
  • Maintain a clean, organised and safe workshop, following health and safety procedures
  • Assist customers with related products and accessories when required

Skills and Experience Required

  • A Level 7 Diploma (NZQF) or above, or an equivalent overseas qualification, in Information Technology, Computer Hardware, Electronics, Computer Engineering or a related field (mandatory)
  • Minimum 4 years of practical experience in computer, laptop, mobile phone or electronic device repair and troubleshooting
  • Proven experience in chip-level/PCB board repair and component replacement
  • Sound knowledge of computer hardware, operating systems, software, drivers and basic networking
  • Safe and competent use of diagnostic equipment, soldering stations and electronic repair tools
  • Strong fault-finding, problem-solving skills and attention to detail
  • Good communication and customer service skills
  • Ability to work independently, manage multiple repair jobs efficiently and guide other staff

Hours and Pay

  • Permanent, full-time position
  • Minimum guaranteed hours: 32 hours per week
  • Pay rate: NZ$30.00 – NZ$35.00 per hour, depending on skills and experience
  • Work is generally during normal retail trading hours; some weekend work may be required depending on business needs

How to Apply

Please submit your CV and a cover letter outlining your relevant repair and technical experience. Applicants must have the legal right to work in New Zealand or be eligible for a work visa.

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