Banking Consultant

Banking Consultant

As a Banking Consultant you'll play a key role to provide exceptional customer experience meeting the needs of customers across the Retail product set across transaction activities, needs-based conversations and educating them on digital solutions, excluding Home Lending. The outcomes are to be achieved through living the ANZ Values and being highly competent retail bankers, with outputs delivered against being well managed, customer outcomes and financial outcomes for ANZ. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Full-time Role Location: Auckland Work Hours: Friday to Tuesday : Friday 10:00 AM - 6:00 PM, Saturday 8:30 AM - 5:00 PM, Sunday 9:30 AM - 4:30 PM, Monday 8:30 AM - 5:00 PM, and Tuesday 8:30 AM - 5:00 PM (37.5 hours per week)

To grow and be successful in this role, you'll bring a genuine passion for helping people and a commitment to delivering great customer experiences. You'll also have: Experience delivering outstanding customer service in a retail, hospitality, contact centre or service environment. Strong communication skills and the ability to build trust with people from all backgrounds. Confidence having conversations that uncover customer needs and identify solutions. A proactive approach to learning new skills, products and technologies. Strong attention to detail and the ability to balance multiple priorities. A collaborative mindset and willingness to contribute to a positive team culture. Mandarin language skills are highly desirable, as supporting Mandarin-speaking customers is a current business requirement.

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career. We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more. At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.