IT Administrator

We are seeking a hands-on IT Administrator to join our Information Systems team. Reporting to the Information Systems Manager, you will provide first-line technical support and help ensure our employee devices, user accounts and IT systems remain secure, compliant and fully operational.

This role supports our global business and is suited to someone who enjoys troubleshooting technical issues, supporting end users and maintaining reliable IT services in a fast-paced, technology-driven environment. This is a permanent, full-time position offering an annual salary of $73,000 to $78,000, depending on skills and experience.

Key Responsibilities

• Provide first-line technical support to staff onsite and remotely, responding to helpdesk tickets and troubleshooting hardware and software issues.

• Set up, configure and maintain laptops, desktops, mobile devices, printers, network equipment and user applications.

• Manage employee onboarding and offboarding, including account creation, access permissions, device setup and secure account deactivation.

• Support cloud-based services, including Microsoft 365, Teams and SharePoint.

• Perform routine system maintenance, software updates and device compliance checks.

• Assist with security tasks, including password resets, multi-factor authentication setup, and reporting and escalating security incidents.

• Maintain IT asset inventories and assist with hardware procurement, deployment, retirement and software licence management.

• Document IT procedures and contribute to knowledge base articles.

• Participate in IT projects, system upgrades, migrations and process improvement initiatives.

• Follow IT policies and procedures and support security and compliance requirements.

Skills and Experience Required

The successful applicant must have:

• At least three years of relevant work experience in IT administration, IT support or a similar technical support role.

• A relevant tertiary qualification in Information Technology, Computer Science, Information Systems or a closely related field.

• Good knowledge of computer hardware, operating systems, software applications and end-user devices.

• Experience troubleshooting technical issues and providing effective user support.

• Familiarity with Microsoft 365 and cloud-based business applications.

• An understanding of user account management, access controls and basic IT security practices.

• Strong problem-solving skills and attention to detail.

• Good communication and customer service skills, with the ability to explain technical issues clearly.

• Strong organisational skills and the ability to prioritise tasks and manage competing demands.

• The ability to work independently and collaboratively in a team environment.

About You

You are proactive, service-oriented and technically minded, with a strong commitment to providing reliable IT support. You take ownership of tasks, communicate effectively and are keen to learn and contribute to continuous improvement in a growing technology business.

How to Apply

If you meet the above requirements and are interested in this opportunity, please submit your CV outlining your relevant qualifications, skills and work experience.