JPK Electronics Limited is seeking an experienced and motivated Store Manager to oversee daily store operations, coordinate repair service activities, manage stock and staff, and ensure customers receive professional and efficient service. It’s a full-time permanent role, with a minimum of 30 hours per week.

Key Responsibilities

  • Oversee the day-to-day operations of the store and ensure its smooth and efficient functioning.
  • Manage customer enquiries, bookings, repair requests, quotations and service follow-ups.
  • Coordinate with technicians to monitor repair progress, turnaround times and customer collection arrangements.
  • Supervise, train and support store staff to maintain high standards of customer service and operational performance.
  • Manage inventory, including spare parts, accessories and other electronic products, and ensure stock levels are maintained appropriately.
  • Monitor stock movements, arrange orders with suppliers and maintain accurate inventory records.
  • Maintain records of sales, repair services, expenses, invoices and other store transactions.
  • Monitor store revenue, sales performance and operating expenses, and prepare reports for management.
  • Handle customer complaints, service issues, warranty enquiries and other concerns professionally.
  • Ensure repair jobs, customer details and payment records are accurately maintained.
  • Implement appropriate procedures for the safe handling and storage of customer devices and confidential information.
  • Maintain a clean, organised and professional store environment.
  • Ensure store operations comply with relevant workplace health and safety requirements, consumer protection obligations and company policies.
  • Identify opportunities to improve service quality, operational efficiency and customer satisfaction.
  • Assist management with business planning, promotional activities and strategies to increase sales and strengthen customer relationships.

Further Requirements

  • The successful candidate must hold 3 years of work experience OR a minimum level 5 qualification.
  • Strong customer service skills.
  • Excellent communication and interpersonal skills.
  • Professional attitude and presentation.
  • Team player with a collaborative mindset

Applicants for this position should be New Zealand Citizen/ Resident or hold a valid NZ work visa

 

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