Oversee two Queenstown locations to maximize sales and deliver outstanding customer experiences

Retail Manager

At Mons Royale, we believe action and adventure sports can be a force for good - but most of the gear made for these sports is trashing the planet. That's why we're on a mission to shift riders from synthetics to natural fibres, designing high-performance Merino apparel that doesn't screw the places we love to play. We're looking for a Retail Manager to lead the charge at our two Queenstown locations: our brand store and our outlet. This is an exciting opportunity to step into a key leadership role, drive performance, and help shape the future of our retail experience.

Are you a natural leader who can inspire a team to deliver outstanding customer experiences? Thrive in a fast-paced retail environment? Love action and adventure sports? Have a passion for sustainability? We want to hear from you.

As our Retail Manager, you'll oversee all aspects of retail across both stores, ensuring each location hits its goals while delivering an incredible experience for every customer. Working closely with the National Retail Manager and our global team, you'll drive sales, build community connections and cultivate a customer-first culture.

Responsibilities

  • Lead, motivate, and develop a high-performing team to exceed KPIs and sales targets, leading from the floor 75% of the time across both Queenstown locations.
  • Deliver an exceptional in-store experience that amplifies our Mons Royale brand values.
  • Manage store operations, including stock control and pricing, cash handling, security, and visual merchandising.
  • Bring the brand to life through local activations, events, and partnerships
  • Champion in-store training to grow product knowledge and sales confidence
  • Keep stores compliant, safe, and aligned with company standards
  • Act as the key link between stores and HQ, sharing insights, ideas, and opportunities
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