Oversee PMO governance and reporting to keep customer programmes on track

Project Support Officer

Help keep complex customer programmes on track

At System C, we deliver health, social care and education technology that helps organisations achieve better outcomes for the people and communities they serve.

We are looking for an experienced Project Support Officer to join our Professional Services team, supporting customer programmes across Australia and New Zealand.

You will be at the heart of our Programme Management Office (PMO), providing the coordination, governance, reporting and project controls that give delivery teams clear and accurate information to make decisions.

What you'll do

Working closely with Project and Programme Managers, you will:

  • Coordinate governance activities, meetings, actions and decisions.
  • Produce accurate project and portfolio reports, KPIs, dashboards and management information.
  • Maintain project plans, documentation and RAID logs.
  • Monitor budgets, forecasts, milestones and purchase orders, escalating variances when appropriate.
  • Support portfolio resource planning, mobilisation and project onboarding.
  • Maintain accurate delivery, financial and resource data.
  • Coordinate customer feedback and satisfaction surveys.
  • Manage project closure activities and associated governance requirements.
  • Support benefits tracking and reporting.
  • Facilitate lessons learned and analyse trends to identify improvements.
  • Conduct project and programme audits against agreed standards.
  • Maintain PMO templates, procedures and project delivery artefacts.
  • Identify opportunities to improve controls, reporting and ways of working.

What you'll bring

You will have at least three years' experience in a Project Support Officer, PMO Analyst or similar project governance position within a medium to large organisation.

You'll also bring:

  • A good understanding of project, programme and portfolio governance.
  • Experience supporting complex, customer-facing projects.
  • Strong planning, coordination, reporting and analytical skills.
  • Commercial awareness and an understanding of project financial management.
  • Confidence working with stakeholders across different teams and levels.
  • The ability to manage competing priorities and tight deadlines.
  • A proactive approach to problem-solving and continuous improvement.
  • Clear written and verbal communication skills.
  • The adaptability to work independently while collaborating effectively with others.

PRINCE2 or Agile qualifications are desirable. Experience with Power BI, Jira, Microsoft Project, PSA or resource management platforms is also beneficial, as is experience supporting software implementation, SaaS, health, social care or government transformation programmes.

Why System C?

System C's employee proposition centres on making a meaningful impact in health and care, while creating a supportive environment where people can learn and develop. Its values emphasise working as one team, continually improving, taking ownership and doing the right thing.

If you enjoy bringing structure to complexity, improving how projects operate and helping teams deliver successfully, apply today.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing CV's, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field-based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.

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