Advanced On-site Technician
We are seeking an experienced Advanced On-site Technician to provide Level 2/3 digital workplace support within a modern enterprise environment. You will take ownership of complex endpoint and user technology issues, act as an escalation point for other support teams and deliver a high-quality customer experience. You will also support endpoint administration, device deployments, technical changes and continual service improvement.
Responsibilities and Accountabilities:
- Provide Level 2/3 support across Windows 11, Microsoft 365, applications, identity and access, networking, VPN, mobility, printing and collaboration tools.
- Diagnose complex issues using logs, telemetry, event data and other technical information.
- Manage endpoints using Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory and MECM/SCCM.
- Own complex incidents and service requests through to resolution, coordinating with technical teams and vendors when required.
- Support device deployments, refreshes, patching, endpoint compliance and vulnerability remediation.
- Contribute to problem management, root-cause analysis, technical documentation and service improvement initiatives.
- Use PowerShell or other approved automation to improve repeatable support activities.
- Coach less-experienced technicians and provide practical technical guidance.
Requirements and Experience:
- At least three years of experience in enterprise desktop support, end-user computing, field services or service desk environments.
- Demonstrated experience independently resolving complex Level 2 technical issues.
- Strong knowledge of Windows 11 and Microsoft 365.
- Hands-on experience with Intune, Windows Autopilot and Entra ID or Active Directory.
- Experience with enterprise ITSM tools and incident, request, change and problem management practices.
- Experience interpreting logs, event data and endpoint-management information.
- Foundational PowerShell or equivalent automation capability.
- Strong customer service, communication, ownership and problem-solving skills.
- The ability to work effectively with technical teams, customers and third-party vendors.
Qualifications and desirable experience:
- A relevant IT qualification or equivalent industry experience is required.
- ITIL Foundation and Microsoft endpoint administration certifications are highly regarded.
- Experience with Microsoft Defender for Endpoint, Conditional Access, Windows 365, Azure Virtual Desktop, MECM/SCCM or macOS management would also be advantageous.
Commitment to Diversity, Equity and Inclusion:
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.