Claims Consultant

Claims Consultant

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We are looking for a Claims Consultant to join our team in Wellington. The focus of this role is to provide excellent customer service to customers, by way of timely, accurate and efficient management of claims in line with the company policies and contractual obligations. Customer contact will be primarily over the telephone and via email. Service to customers will include but is not limited to lodging of claims, considering policy response, answering queries and processing and approving of claim payments and to provide support to other Agency claims consultants.

How you'll make an impact:

• Provide efficient, helpful service to customers and timely effective settlement of claims.
• Providing an excellent level of service within the Agency Claims Team and within Fair Insurance Code guidelines
• Ensure customers understand the policy coverage, and receive the full benefit of their policies in every instance
• Maintain complete and accurate records
• Alert Manager of any issues that have become complex or have escalated so that they can be quickly resolved within the Team
• Work within the Team to provide support and help where needed, looking to be a Team Player at every opportunity and to maintain service level standards at all times
• Load all new claims within 24 hours of receipt and follow claim guidelines to ensure prompt efficient service for our clients
• Review open claims every 28 days as a minimum and take proactive steps to progress every claim toward settlement
• Keep a positive outlook and look to turn difficult customers around where possible, remain non-reactive to provocation
• Provide support and assistance to Agency Claims Manager, SMARTpak Claims Team Manager and Senior Claims Consultants as and when required
• Apply best business practice – ethically, professionally and with integrity in all circumstances so that Gallagher's reputation and brand are never undermined
• Develop your technical and procedural knowledge through effective training and continuing education
• Be reliable and punctual for duties within the Agency Claims Team.

Skills and Experience:

• Competent user of office software applications such as Microsoft Office
• A willingness to work in a high performing team, showing respect for all members of the Claims Team
• A demonstrated passion for Customers and excellence with regard to any Customer related issues
• A demonstrated "can do" attitude to getting the job done
• Previous experience in the Insurance Industry and experience with claims handling, particularly Motor and/or Property Claims will be an added advantage
• A tertiary qualification in Commerce, Financial Services, Insurance or NZQA/ Insurance Industry recognised qualifications is preferred but not essential

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, a collaborative, people-first culture with accessible leadership, and the opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).