Location: Ashburton, Canterbury, New Zealand
Employment Type: Permanent, Full-time
Hours: Minimum 30–40 hours per week
Pay Rate: $32.00–$35.00 per hour (depending on experience)

About Us
Cover Me – Mobile Repairs & Accessories. Fix it. Cover it. Love it.
Cover Me Ashburton Limited is a mobile phone repair and accessories business providing reliable repair services and quality mobile phone accessories to customers in Ashburton. The business has also recently purchased a new store in Hastings. The company now wishes to appoint a dedicated Store Manager to manage the day-to-day operations of its Ashburton store.
We specialise in mobile phone and electronic device repairs, including screen replacements, battery issues, motherboard repairs, water damage repairs and software troubleshooting. We also offer a wide range of mobile phone covers, screen protectors, chargers, headphones, electronic gadgets and other accessories.
Our focus is on providing friendly customer service, reliable technical solutions, competitive pricing and efficient repair services, including same-day repairs where possible.
About the Role
We are seeking an experienced, motivated and customer-focused Store Manager to manage the daily operations of our Mobile, Gadgets, phone repair and accessories retail store in Ashburton.
The successful applicant will be responsible for managing the overall store operations, supervising sales staff and mobile phone repair technicians, coordinating repair services, managing inventory and ensuring a high standard of customer service.
This is a hands-on management position requiring strong retail management, organisational and communication skills, together with the ability to coordinate both retail sales and technical repair activities.


Key Responsibilities
 Manage and oversee the day-to-day operations of the retail and mobile phone repair store.
 Supervise, coordinate and manage sales staff and mobile phone repair technicians.
 Prepare staff rosters, allocate daily duties and ensure adequate staffing during trading hours.
 Monitor staff performance and ensure employees follow company procedures and customer service standards.
 Train and support employees in retail sales, customer service and store operating procedures.
 Assist customers with enquiries about mobile phones, electronic gadgets, accessories and repair services.
 Recommend suitable products, accessories and repair solutions based on customers requirements.
 Promote and sell mobile phone covers, screen protectors, chargers, headphones and other electronic accessories.
 Explain product features, prices, warranties and available promotions to customers.
 Monitor sales activities and support staff in achieving sales targets.
 Handle customer complaints, product returns, warranty enquiries and service-related issues.
 Oversee customer repair enquiries and bookings for mobile phones and other electronic devices.

 Coordinate repair work between customers and technicians, monitor repair progress and provide
updates regarding quotations and completion timeframes.
 Monitor stock levels of mobile phones, electronic gadgets, accessories and repair components.
 Arrange supplier orders and coordinate incoming deliveries.
 Maintain accurate inventory, sales, repair and customer service records.
 Manage daily sales transactions, customer payments, repair invoices and cash handling.
 Monitor daily sales and overall store performance and report operational matters to management.
 Maintain store presentation, cleanliness, product displays and security.
 Ensure compliance with workplace health and safety requirements and company procedures.
 Identify operational issues and recommend improvements to store efficiency and customer service.


Skills, Experience and Qualifications
Applicants must meet at least one of the following requirements:
 A minimum of two years of retail work experience, or A relevant Level 4 or higher qualification in business management
 Understanding of stock control, inventory management and supplier ordering.
 Strong communication, interpersonal and customer complaint-resolution skills.
 Good organisational, time-management and problem-solving abilities.
 Ability to manage customer enquiries and multiple operational responsibilities.
 Ability to work independently and take responsibility for the smooth running of the store.


How to Apply
If you have the relevant experience or qualifications and are confident in managing a busy retail environment, we would like to hear from you. Please submit your CV outlining your relevant work experience, qualifications and suitability for this position.

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