Location: Wellington CBD

Employment: Permanent, full-time, with a minimum of 30 guaranteed hours per week

NEW ZEALAND INVESTMENT ORGANIZATION LIMITED, trading as Quest On Lambton Hotel  provides serviced-apartment accommodation in central Wellington. We are seeking a Hotel Service Manager to supervise guest-service operations and coordinate service teams.

Key Responsibilities

• Supervise front-office and guest-service staff, allocate duties, prepare rosters and maintain attendance records.
• Coordinate reception, housekeeping and maintenance staff to meet guest needs and ensure apartments are ready.
• Monitor service standards, guide and train team members, and resolve day-to-day staff and service issues.
• Handle guest enquiries and complaints, and follow up to ensure appropriate resolution.
• Ensure staff follow health, safety and emergency procedures, and recommend service improvements.
• Support reservations, check-in, check-out and reception duties when required.

Minimum Requirements

• A diploma or higher qualification in hospitality, business or management (NZQCF Level 5 or above, or an overseas equivalent), OR at least three years of relevant experience in hotel or accommodation operations.
• Effective communication skills and the ability to organise staff duties, coordinate teams and resolve service issues.

Preferred Attributes

• Experience in hotel reception, guest services or accommodation operations.
• Familiarity with hotel reservation or property management systems.
• An organised, practical approach and attention to service standards.

How to Apply

Please apply through this listing with your CV.