Provide end-to-end desktop engineering support to Wise Group employees

Desktop Engineer

Join us as a Desktop Engineer and provide exceptional customer service and technical support to all Wise Group employees. This is a real problem-solving job where you will take ownership of problems and do what you need to get the job done. You might be assisting a new service setup, configuring hardware or troubleshooting issues escalated from the service desk. You'll be a well-rounded IT generalist with a keen interest in all things infrastructure related. This role is customer facing so needs to be comfortable working with end users to understand their needs and to respond to their requests.

You will need experience with Microsoft365, EntraID, PowerShell, InTune and have a good understanding of remote support processes. Our ideal candidate is passionate about outstanding customer service, has an innovative approach to problem solving and excellent people skills. Your written and oral English must be first-class.

This is a permanent position working 40 hours per week, based at our beautiful head office in Hamilton East, with flexible working options available.

We're looking for someone with:

  • Minimum of 2 years' IT support in a customer facing environment
  • Project management experience
  • Experience with the following: Microsoft Active Directory; Office 365 admin; SharePoint Online and Zendesk
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