IT Support

 Act as the first point of contact for staff and students experiencing problems with college computers, laptops, software and peripheral devices, working through issues to a practical resolution.

 Assess what software and hardware is needed to solve operational problems for academic and administrative teams, and adjust existing programs so they fit the way our people actually work.

 Handle inquiries about software and hardware faults, diagnosing causes and arranging fixes or replacements where needed.

 Keep terminals, printers, modems and other peripherals in working order, repairing or swapping out equipment to avoid disruption to daily operations.

CRM and Student Management Platforms

 Take ownership of the college CRM, covering user provisioning, access permissions, data accuracy and connections to other internal systems.

 Help run and support the databases behind student management and enrolment, making sure student information is handled accurately and securely.

 Create and manage user accounts, control who can access which systems, and guide staff through technical difficulties with CRM and database tools.

Internal Tools and Business Applications

 Build and look after small internal tools—scripts, dashboards, automations—that cut down repetitive work and give student services and academic staff clearer visibility of their data.

 Install and update software across college devices, checking that new versions work with our existing infrastructure.

 Help with website upkeep, software patching and the routine security practices that keep our systems healthy.

Protecting Student Records

 Put in place and maintain access controls and backup routines that protect sensitive student records, consistent with privacy expectations and NZQA requirements.

 Carry out routine information-security tasks, including permission reviews and basic data protection measures.

 Keep technical records covering support requests, system settings and the safeguards applied to student data.

Candidate Requirements

 Bachelor degree or higher in Information Technology, Computer Science or a related field, or minimum 5 years' relevant work experience.

 Basic knowledge of computer hardware, software applications and troubleshooting. · Foundational understanding of databases, websites and IT systems.

 Demonstrated experience managing or optimising a CRM platform (e.g. student management system, HubSpot, Salesforce or similar).

 Experience in an education or training organisation.