As a Cluster Manager, you will be the driving force behind our operations across four distinct outlets. You will oversee two bustling stores in Auckland, one in Palmerston North, and one in Hastings. You will ensure brand standards are maintained, drive sales, and lead your restaurant teams to deliver strong operational and customer service outcomes 

Chicking is one of the fastest-growing Quick Service Restaurant (QSR) brands, delivering fresh, flavorful, and Halal-certified meals to our communities. We are looking for a dedicated and energetic Cluster Manager to lead our teams across four key locations.

 

Key Responsibilities:



  • Operational Excellence: Manage Store Managers to oversee the day-to-day operations of four restaurants, ensuring they achieve sales targets, operational efficiency, and profitability targets.

 

  • Team Leadership: Supervise and direct the workforce across multiple locations. You will be involved in hiring, training, evaluating, and scheduling staff, ensuring your teams are equipped to succeed.

 

  • Customer Satisfaction: Ensure a high standard of customer satisfaction, product quality, and the strict execution of Chicking policies and procedures, including food safety and health & safety standards.

 

  • Performance Coaching: Provide coaching and support to Store Managers and their teams to build capability at all levels, ensuring each restaurant achieves and maintains required performance standards.

 

  • Financial Management: Keep track of food and supplies, manage budgets, and oversee staffing rosters to meet productivity targets while minimizing labour costs. 

 

  • Travel: Regular travel between Auckland stores and monthly travel to Palmerston North and Hastings outlets is required to provide support and conduct audits.

 

  • Marketing and Promotions – Ensure all marketing and promotional activities are implemented as per guidelines. Ensure pricing integrity. 

 

  • Health and Safety – Ensure all stores meet HACCP requirements and any local health and safety guidelines as applicable.

 

What We Are Looking For:



  • Proven experience in the QSR industry of 2 or more years.

  • Strong leadership skills with the ability to manage, coach, and motivate remote teams.

 

  • A solid understanding of business operations, P&L management, and cost control.

 

  • In-depth knowledge of food safety and health & safety regulations in New Zealand.

 

  • Flexibility to travel frequently between the designated regions.

 

  • Excellent communication and problem-solving skills.



To Apply:

You must be a New Zealand Citizen/ Resident and be able to work full time.

 

Apply Now
Save