About the opportunity

The Cheesecake Shop in Tauranga is seeking an experienced, organised and customer-focused Manager to lead the day-to-day operation of our cake shop and supervise a team of approximately 8–10 staff members.

This is a hands-on management role suited to someone who can lead a team, maintain high standards of customer service and product presentation, and ensure the shop operates efficiently. The successful candidate will take responsibility for staff coordination, sales and stock control, customer experience, and the overall daily performance of the store.

Key responsibilities

• Manage and coordinate the daily operations of the cake shop, ensuring the store is properly staffed and operating efficiently.

• Lead, supervise and support a team of approximately 8–10 employees, including allocating duties, setting expectations and monitoring performance.

• Prepare staff rosters, coordinate shift coverage and assist with recruitment, induction and on-the-job training.

• Maintain excellent customer service standards, respond to enquiries and resolve customer complaints professionally.

• Oversee the display, presentation, packaging and handling of cakes and other products to maintain quality and presentation standards.

• Monitor stock levels, manage inventory, place or coordinate orders and minimise wastage.

• Coordinate with suppliers and ensure products, ingredients and packaging are available when required.

• Monitor daily sales, cash handling and store performance, and provide operational updates to the business owners.

• Ensure the premises are clean, safe and well presented, and that food safety, hygiene and workplace health and safety procedures are followed.

• Identify opportunities to improve customer satisfaction, staff productivity, sales and operating efficiency.

Skills, qualifications and experience

Applicants should have one of the following:

• A bachelor’s degree in management, Accounts, Business commerce or another relevant discipline; OR

• At least three years of relevant experience in retail, hospitality or food-service operations, including responsibility for supervising staff or coordinating day-to-day business operations.
  

Applicants should also demonstrate:

• Strong customer service, communication and problem-solving skills.

• Good organisation, time management and the ability to manage competing priorities.

• An understanding of stock control, ordering, sales processes and daily retail operations.

• A practical, hands-on approach and the ability to work independently as well as part of a team.

• A commitment to maintaining food safety, hygiene, cleanliness and workplace safety standards.

• Flexibility to work rostered shifts, including weekends and public holidays where required.

What we offer

• Pay between $28.00 and $35.00 per hour, depending on relevant skills and experience.

• 30–40 hours of work per week.

• A key leadership role in an established cake shop.

• A supportive team environment and the opportunity to contribute to the ongoing success of the business.

Other details:

Employment:  Permanent Full-time

Location: 554 Cameron Road, Tauranga South, Tauranga

How to apply

Please submit your CV outlining your relevant qualifications, employment history and/or experience in retail, hospitality, customer service or team management.