Unicom Intelligent Building provides integrated ICT infrastructure and smart building technology solutions for hotels, aged care facilities, high-rise residential buildings and commercial complexes.

We are seeking an ICT Customer Support Officer to provide Level 1 and Level 2 technical support, troubleshooting and ongoing maintenance services for our growing portfolio of managed properties.

Key Responsibilities

1. ICT Helpdesk & Customer Support

Provide Level 1 and Level 2 technical support to customers.
Manage support tickets, troubleshoot technical issues and coordinate escalations.
Deliver remote and onsite technical assistance.

2. Server & ICT Infrastructure Support

Support server deployment, maintenance and virtualisation environments.
Maintain local servers, virtual machines, backup and recovery systems.
Troubleshoot LAN, Wi-Fi, network equipment and ICT infrastructure.

3. Smart Building Systems Support

Provide technical support for CCTV, intercom, access control and electronic door lock systems.
Assist with troubleshooting and maintenance of Guest Room Management Systems (GRMS).
Support the integration of building technology systems with ICT infrastructure.

4. Preventive Maintenance & Service Delivery

Perform routine system health checks and preventive maintenance.
Maintain technical documentation and service records.
Coordinate with engineering teams and external vendors to resolve technical issues.


Requirements:

  • Qualification in Information Technology, Computer Systems, Networking or a related field.
  • Experience in ICT helpdesk, IT support or technical service delivery.
  • Knowledge of Windows Server, virtualisation, networking and backup systems.
  • Familiarity with CCTV, access control or smart building technologies is an advantage.
  • Strong troubleshooting, communication and customer service skills.
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