Join this highly successful, market-leading NZ manufacturer as a Customer Service Manager. This is an excellent opportunity for a driven and enthusiastic leader to spearhead the operations across multiple locations and take their career to the next level in the manufacturing and packaging industry. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences, this role could be your perfect fit!

Why Consider This Role?

  • Be Part of Innovation – Work with a company renowned for its cutting-edge and eco-friendly packaging solutions, directly contributing to sustainability and innovation.
  • Hands-On Leadership – Dive into a role that offers immediate exposure to industry processes and systems. Lead a vibrant Customer Service team in a dynamic and forward-thinking environment.
  • Professional Development – Ongoing training, coaching, and mentorship are available to help you thrive as a leader.
  • Career Advancement: This is more than just a job. You’ll have the exciting opportunity to grow into a senior management role, overseeing a larger team across their manufacturing sites and serving thousands of customers!

Key Responsibilities:

  • Lead & Inspire – Manage and mentor a team of 9 customer service representatives, fostering a customer-first culture.
  • Collaborate for Success – Work closely with sales and internal teams to ensure seamless customer interactions and efficient order processing, including urgent requests and amendments.
  • Drive Process Improvements – Enhance service delivery through CRM/ERP systems, manage the NCR process, and ensure customer issues are resolved promptly.
  • Monitor & Optimize – Analyze performance metrics to uphold service level agreements (SLAs) and KPIs, ensuring customers always receive the best experience possible.

This role is full-time, Monday to Friday (8 AM – 4:30 PM), based in South Auckland, with occasional travel required.

What You Bring to the Table:

  • Exceptional Communication & Stakeholder Management Skills – Ability to build strong relationships internally and externally.
  • Proven Leadership Experience – Track record of successfully leading and motivating customer service teams.
  • Problem-Solving Mindset – A proactive approach to challenges, always seeking to improve processes and efficiency.
  • Attention to Detail – High standards for accuracy and quality.
  • Tech-Savvy – Proficiency in Excel, CRM, ERP, and reporting tools is essential.
  • Resilience Under Pressure – Ability to remain calm and customer-focused even in demanding situations.
  • Industry Experience – A background in manufacturing, packaging, or FMCG is preferred.

If you're ready to take the next step in your career and make a meaningful impact in an exciting environment, apply today and become a key part of their success story

How to Apply

To apply, click the "Apply Now" button. All applications will be treated with strict confidentiality.

For inquiries, contact Chanelle@kingsrecruitment.co.nz or call 09 600 5151.

⚠️Note: Only shortlisted candidates will be contacted within 7 days. Applicants must have a valid NZ Work Visa to be considered.

  • Current Driver License required as there is some travel between sites (reimbursement for travel applies).

 

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