We are seeking two customer-focused ICT Support Technician to join our team on a full-time basis. If you have a strong passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $29.66 -$32 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 60 hours a week.

You are required to work on weekends and as per roaster shifts. The job will be based on our store in Tararua, Manawatu-Whanganui region.

 

You will be responsible for:

-              Install or configure software and driver on devices.

-              Setup and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.

-              Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.

-              Attentive at the front desk to make new tickets and assist in sales support.

-              Provide excellent customer service to customers physically as well as over phone support.

-              Resolve customer issues and concerns in a timely and efficient manner.

-              Continuously improve your knowledge of our products and services.

-              Ability to multitask and manage multiple customer interactions simultaneously

 

A successful applicant will:

-              A team player

-              Must be able to work on the flexible roaster

-              Have good communication and customer service skills

-              Basic computer skills and experience with customer service software

-              Minimum three years of experience or Minimum level 4 qualification in IT or any related field

 

We offer a competitive salary, as well as ongoing training and professional development opportunities. To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications.

We look forward to reviewing your application and welcoming you to our team!

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