Senior Restaurant Manager - Pizza Hut

We operate 3 stores based in Auckland region, This role requires supervising 3 stores and involves travelling

At least 5 years of relevant work experience  in fast food industry and also as an acting Restaurant manger or Assistant manager with a qualification in Hospitality, Business, Management, or related tertiary education.

What will you do?

⦁ Strog expertise at all workstations (dough bench, cut bench, make bench, customer service, dispatch, delivery, and all-round tasks) with exceptional standards.

Oversee and supervise day to day operations of all company owned stores and ensure their profitability

⦁ Provide supervision, mentor and advise Restaurant Managers and other managers

 ⦁ Recruit appropriate managers, staff and train them in their specific duties, dismiss or take disciplinary actions against them.

 ⦁ Audit individual stores and ensure Food hygiene, Health & Safety, brand standard compliance practices are adhered by all teams

 ⦁ Work as relieving manager and directly supervise stores when support is required

 ⦁ Establish effective delivery channel to service company owned and contracted stores and maintain delivery channel profitability 

⦁ Handle territory marketing budgets, efforts, advertising and promotional programmes are adopted as per brand standards. Advice on pricing so that each store presents a competitive offer to the market at all times.

 ⦁ Ensure all new initiatives / ranging / promotions are effectively introduced to the store 

⦁ Prepare individual store specific financial and performance reports, budgets and ensure defined Store targets (Sales, GP and Nett Profits) are achieved through effective management of the Store. Aim for targets to exceed the advised levels. 

⦁ Ensure the stores are optimally stocked during the hours of trade, and that stock levels are controlled appropriately. Ensure all appropriate signage is displayed correctly and that advertised product is displayed meaningfully. 

⦁ Monitor staff training & education programs across all stores and their completion by all teams. Manage labour costs, Rosters, staff levels, Holiday and Lieu Day levels to ensure liability is kept under control. Ensure Rosters, staff levels are adequate at all times and that the store keeps in line with wage percentage targets set by the Directors. 

⦁ Ensure appropriate inventory levels / stocktake processes and procedures are in place across all stores. Ensure levels across the operation, ordering is done as per the goals set. Liaise with suppliers as appropriate. Maintain stock levels at optimum whilst avoiding over stock situations to maximize sales.

 ⦁ Ensure Customer Satisfaction levels for all stores are maintained at targeted levels - GES scores, Analytics reports

⦁ Conduct and attend staff meetings at allocated times 

⦁ Handle customer enquiries and complaints appropriately, through to resolution and ensure effective interactions with customers at all times.

⦁ Support in due diligence and supervise new business unit operation we may acquire in future

⦁ Communicate & Liaise with Franchisor management team and attend brand training programs

Do you have what it takes?

Minimum of 5 years of Experience within food industry, plus at least 2 years as an RGM or ARGM within Fast food industry

Diploma or Degree - Hospitality/Business management required

Proven operational and Audit procedural knowledge

Demonstrated ability to train and coach team & line managers

Strong customer service and problem solving skills

Operational skills to handle a busy QSR and multiple Delivery channels

- Must be willing to work on weekends and be available for on-calls.

- Required to work at least 4 days a week between 3:00 PM to 12:00 AM including weekends.

- Good verbal and written communication skills are essential, especially for handling  customer issues, orders, and requests over the phone.

- A full driving license and a clean, consistent work history are required.

- Able to pass a police check and drugs tests if necessary.

- Must provide previous work references.

- Flexibility to work in any store of the employer within the Auckland region is required.

- Candidates will be provided a company vehicle to travel to different branches and may be required to work at different branch locations.

Hourly wage: $30 - $35 per hour (based on experience and skills).

Full-time employment with a minimum of 35 hours per week, paid weekly.

Preference given to candidates already in New Zealand with relevant work experience.

Must be able to pass a drug test and a Ministry of Justice check when required.

Only shortlisted applicants will be contacted.