Assistant Restaurant Manager - Pizza Hut

Pizza Hut stores in Central (Royal Oak) and West Auckland (Lincoln, Massey) are looking for Assistant Managers (4 positions).

At least 2 years of relevant work experience  in fast food industry as a Shift Mananger or Assistant Restaurant maanger with a qualification in Hospitality, Business, Management, or tertiary education.

What will you do?

⦁ Able to work at all workstations (dough bench, cut bench, make bench, customer service, dispatch, delivery, and all-round tasks) with exceptional standards.

⦁ Manage day to day operations in the absence of RGM and work as an Acting RGM in all aspects of business.

 ⦁ Assist in recruiting the appropriate staff and train them in their specific duties, dismiss or take disciplinary actions against them.

 ⦁ Handle local marketing and advertising ensuring circular promotional programmes are adopted and brand consistent. While setting prices so that the store presents a competitive offer to the market at all times.

 ⦁ Ensure all new initiatives / promotions are effectively introduced to the store 

⦁ Assist in preparation in store budgets and ensure defined Store targets (Sales, GP and Nett Profits) are achieved through effective management of the Store. Aim for targets to exceed the advised levels. 

⦁ Ensure the store is optimally stocked during the hours of trade, and that stock levels are controlled appropriately. Ensure all appropriate signage is displayed correctly and that advertised product is displayed meaningfully. 

⦁ Assist in managing all stock for the entire pizza hut store and maintain records of stock levels and all financial transactions performed. 

⦁ Ensure all orders placed on time and all products are checked on arrival for quality. Ensure also that appropriate stock control / stock taking processes and procedures are in place.

Liaise with suppliers as appropriate. Maintain stock levels at optimum whilst avoiding over stock situations to maximize sales.

 ⦁ Ensure food quality and 100% customer satisfaction. 

⦁ Conduct staff meetings at allocated times 

⦁ Setup and update manager’s special across all 3 delivery platforms to meet the local market demand. 

 ⦁ Set prices for the menu items  across all 3 delivery platforms keeping in mind the margins for the store. 

⦁ Handle recruitment of team members, ensuring all team members receive an appropriate induction / orientation to the store and receive appropriate ongoing training support. 

⦁ Roster and monitor staff levels to ensure adequate staffing levels are maintained at all times and that the store keeps in line with wage percentage targets. 

⦁ Record and track Holiday and Lieu Day levels to ensure liability is kept under control in the absence of RGM. 

⦁ Maintain all the health and safety regulations. 

⦁ Handle customer enquiries and complaints appropriately, through to resolution and ensure effective interactions with customers at all times.

⦁ Work as relief manager or as an interim manager at stores owned by RO Campbell Limited in Auckland.

- Complete ARGM training modules of Hut University within 3 months.

What's in it for you?

We are committed to the continuous development of our people! In return for your exceptional management talents, you will receive:

- An attractive salary.

- Comprehensive branded training.

- Continuous support thereafter.

- Career progression opportunities to become a Restaurant Manager.

Do you have what it takes?

Minimum of 2 years Experience as an Shift Manager or ARGM within Fast food industry

Diploma or Degree - Hospitality/Business management required

Proven operational and Audit procedural knowledge

Demonstrated ability to train and coach team & line managers

Strong customer service and problem solving skills

Operational skills to handle a busy QSR and multiple Delivery channels

- Must be willing to work on weekends and be available for on-calls.

- Required to work at least 4 days a week between 3:00 PM to 12:00 AM including weekends.

- Good verbal and written communication skills are essential, especially for handling  customer issues, orders, and requests over the phone.

- Excellent computer, POS, and stock control skills are required.

- Must be willing to do extra hours or cover shifts as needed.

- A full driving license and a clean, consistent work history are required.

- Able to pass a police check and drugs tests if necessary.

- Must provide previous work references.

- Flexibility to work in any store of the employer within the Auckland region is required.

- Candidates will be provided a company vehicle to travel to different branches and may be required to work at different branch locations.

Hourly wage: $26 - $30 per hour (based on experience and skills).

Full-time employment with a minimum of 30 hours per week, paid weekly.

Preference given to candidates already in New Zealand with relevant work experience.

Must be able to pass a drug test and a Ministry of Justice check when required.

Only shortlisted applicants will be contacted.