Position Summary:

2 x Duty Manager is responsible for overseeing the day-to-day operations of the two liquor store in Paeroa during their shifts based on the roasters. They ensure compliance with New Zealand’s Sale and Supply of Alcohol Act, maintain high levels of customer service, manage staff, and handle any incidents that may arise in a professional and lawful manner.

Reports to: Store Manager / Owner

Location: Waikato  Region 

Key Responsibilities:

  • Supervise two store operations and ensure smooth daily running of both the stores

  • Enforce all licensing laws and regulations, including ID checks and refusal of service when required

  • Maintain a safe, welcoming, and responsible environment for customers and staff

  • Open and close the store as per roster, including cash handling and end-of-day reconciliation

  • Manage and support staff during shift, including delegating tasks and providing guidance

  • Respond to customer inquiries and resolve complaints effectively

  • Monitor stock levels, assist in re-stocking and merchandising

  • Handle any incidents (intoxicated persons, theft, conflict) in accordance with store policy and legal obligations

  • Complete required documentation, incident reports, and ensure duty manager certificate is clearly displayed during shift

Requirements:

  • A current and valid Manager’s Certificate

  • Level 2 Qualification or one year experience

  • Good knowledge of NZ alcohol laws and regulations

  • Excellent communication and conflict resolution skills

  • Responsible, reliable, and able to work independently

  • Ability to work weekends, evenings, and public holidays as needed

  • The applicant will be given 30 hours per week

  • The applicant will be paid $28.65 to $33.65 per hour

 

Any NZ Citizen or resident or work visa holder can apply for this position 

 

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