As a Store Manager, you will lead the operations of a 24/7 fuel station with a retail store and food offerings. Your role includes managing staff, stock, customer service, and compliance with fuel, food, health, and safety regulations. You will ensure smooth daily operations and drive profitability through effective team leadership. Success in this role requires strong multitasking, communication, and leadership skills in a fast-paced, high-pressure retail and food service environment.

Job Requirements:
Candidates must meet at least one of the following:

  • A minimum of 2 years' experience in the retail or fuel station industry; OR
  • A relevant Level 5 qualification in Business or Retail Management
     

Key Responsibilities but not limited to:

1. Fuel Station and Retail Store Operations

  • Oversee daily operations of the fuel pumps, convenience store, and food service area.
  • Ensure fuel dispensing is safe, compliant, and efficient.
  • Monitor fuel stock levels and coordinate fuel deliveries.
  • Ensure safe handling and storage of fuel in line with the store regulations.

2. Purchasing & Inventory Management

  • Manage ordering and replenishment of retail goods, fuel, and food supplies.
  • Monitor and control inventory levels across all departments (fuel, retail, food).
  • Implement stock control systems to minimise wastage and shrinkage.

3. Food & Health Compliance

  • Supervise preparation, storage, and sale of food and hot beverages.
  • Ensure compliance with food safety and hygiene standards.
  • Train staff on safe food handling procedures and allergen awareness.

4. Marketing & Promotion

  • Plan and execute promotional campaigns for food, retail, and fuel discounts.
  • Review store layout, merchandising, and pricing strategies to drive sales.
  • Authorise and manage in-store promotions and loyalty programs.

5. Customer Service

  • Lead by example in delivering professional, friendly, and efficient service.
  • Resolve customer complaints in a prompt and professional manner.
  • Monitor customer feedback and implement service improvements.

6. Staff Management

  • Recruit, train, and supervise staff across all operational areas.
  • Develop staff through coaching, regular performance reviews, and training.
  • Schedule shifts for 24/7 coverage, ensuring adequate staffing at all times.

7. Financial Management

  • Prepare daily sales reports, reconcile tills, and monitor POS transactions.
  • Manage budgeting, expense control, and profit analysis.
  • Take corrective actions where financial performance deviates from targets.

8. Health, Safety & Legal Compliance

  • Ensure compliance with all health and safety standards for fuel, food, and general store operations.
  • Maintain knowledge of store regulations
  • Maintain systems for incident reporting, emergency response, and workplace safety.

Skills & Attributes:

  • Strong leadership and staff supervision capabilities.
  • Knowledge of POS systems, fuel systems, and food handling procedures.
  • Excellent problem-solving, interpersonal, and multitasking abilities.
  • Strong financial and inventory management skills.
  • Ability to work flexible hours including night shifts, weekends, and holidays.
  • Familiarity with regulatory requirements across fuel, food, and retail sectors. 

Working Conditions:

Full-time role with rotating shifts covering 24/7 operations.
Weekend and public holiday availability required.
Shifts may range from short cover periods to full 12-hour shifts.
Some travel may be required for supplier meetings or training.

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