As the Retail Store Manager, you will serve as the face of our store, taking the lead in customer engagement and delivering an outstanding retail experience. You will play a key role in driving sales performance and maximising store profitability.


To succeed in this role, you must demonstrate strong interpersonal and communication skills, along with the ability to multitask efficiently and remain composed under pressure.

Requirement for the role:

  • At least 02 years of relevant work experience OR at least a level 5 relevant
    qualification.
  • Minimum 30 hours guaranteed per week

Key tasks and responsibilities will include but not limited to:

  • Plan and coordinate the overall operations of the store, ensuring smooth day-to-day functioning.
  • Cash handling and operating the cash register
  • Deliver exceptional customer service and handle customer inquiries, feedback, or complaints professionally.
  • Monitor and manage budgets, ensuring financial goals are achieved, and prepare financial reports as needed.
  • Ensuring that staff conduct themselves according to the company standards and policy
  • Always maintaining a clean and hygiene work environment at all times
  • Communicate with customers to receive feedback and manage complaints.
  • Implementation of store initiatives.
  • Manage stock levels, including ordering, receiving, and inventory control to minimize wastage and maintain availability.
  • Supervise, train, and motivate staff, fostering a positive and productive work environment.
  • Creating staff rosters and making sure that the store has the required number of staff for smooth and efficient running of the store at all times
  • Perform administrative duties as required by the owner
  • Develop and implement sales strategies to meet store revenue and profitability targets.
  • Manage the store’s product mix, ensuring a variety that aligns with customer
  • demand and maximizes sales opportunities.
  • Open and close the store on time as required
  • Ensure compliance with health, safety, and regulatory requirements within the retail environment.

Skills & Attributes:

  • Proven experience or sound knowledge in retail management or a similar role
  • Strong understanding of stock control, purchasing processes, and pricing strategies
  • Excellent customer service skills, with the ability to handle complaints and offer effective solutions
  • Ability to analyse financial data, manage budgets, and implement corrective actions as needed
  • Solid understanding of Occupational Health and Safety (OHS) standards
  • Strong communication skills and the ability to perform effectively under pressure
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