Store Manager

Job Purpose:

The Store Manager will be overseeing the daily operations of the store to ensure efficient, profitable, and customer-focused service delivery. This role includes staff supervision, inventory management, sales performance monitoring, compliance with company policies, and assisting in strategic planning to improve store performance.

Key Responsibilities:

• Planning, directing, and coordinating daily retail operations.

• Supervise and provide training and support to retail staff.

• Maintain excellent customer service standards and handle customer inquiries or complaints.

• Manage stock levels and ensure stock is displayed and merchandised correctly.

• Monitor sales and performance indicators to meet sales targets and KPIs.

• Prepare and analyze sales reports, inventory records, and financial documentation.

• Ensure compliance with health and safety regulations and company policies.

• Recruitment, onboarding, and performance evaluation of team members.

• Coordinate promotional campaigns, product launches, and in-store marketing efforts.

• Open and close the store, including handling cash and banking procedures.

Skills and Experience Required:

• Minimum of 2–3 years of experience in a retail environment, with at least 1 year in a supervisory or management role.

• Proven ability to lead a team and manage staff performance.

• Strong knowledge of retail sales principles and customer service standards.

• Excellent communication, organizational, and problem-solving skills.

• Familiarity with point-of-sale (POS) systems and inventory management software.

• Ability to work flexible hours, including weekends and public holidays if required.

• A tertiary qualification in business, retail management, or a related field is preferred but not mandatory.